Qlik Community

Knowledge

Search or browse our knowledge base to find answers to your questions ranging from account questions to troubleshooting error messages. The content is curated and updated by our global Support team

Qlik Sense: Problem with Security Certificate, Connection is untrusted

cancel
Showing results for 
Search instead for 
Did you mean: 
Andre_Sostizzo
Digital Support
Digital Support

Qlik Sense: Problem with Security Certificate, Connection is untrusted

Accessing the Qlik Sense Enterprise on Windows hub or Management Console with HTTPS leads to a number of different browser errors (depending on browser vendor):

There is a problem with this website's security certificate. 

Problem with security certificate or connection is untrusted. 

Your connection is not private.

NEST::ERR_CERT_AUTHORITY_INVALID

connection is not private.png

There is a problem with this websites security certificate.png

When selecting Continue.... the page will display with a red cross in its URL bar and the error:

Certificate error

Certificate error.png

 

Environment:

Qlik Sense Enterprise on Windows 

Cause:


The client's web browser does not consider the certificate provided by the server to be trusted.

By default, Qlik Sense Enterprise on Windows is installed with a server-side self-signed certificate. These are not trusted by clients and the error is to be expected. 

 

Resolution:

 

Use the correct URL

  1. Do not use the IP address of the server. The certificate is assigned to the hostname.
  2. Are you using an alias of the server name? Use the correct name.

 

Progress without action

  1. You can proceed without taking further action (not recommended)

 

Obtain and install a trusted certificate

  1. Obtain a valid Signed Server Certificate matching the Proxy node URL, from a trusted Certificate Authority (such as VeriSign, GlobalSign or trusted Enterprise CA) or your corporate certificate authority.  See Qlik Sense: Compatibility information for third-party SSL certificates to use with HUB/QMC for requirements. 
  2. Install the certificate as documented in Qlik Sense Hub and QMC with a custom SSL certificate.

Note: This still requires that the root certificate is installed locally on all clients. With trusted Certificate Authorities, this is usually the case by default. 

 

Import the root certificate on all local clients.

Don't have a certificate by a trusted Certificate Authority? You will need to import the certificate on all local clients.

This can be achieved using a Group Policy, see Distribute Certificates to Client Computers by Using Group Policy

 

Related Content:

Identifying Qlik Sense root CA and server certificates in certificate store  
Qlik Sense: Compatibility information for third-party SSL certificates to use with HUB/QMC 
Qlik Sense Mobile on iOS: cannot open apps on the HUB 
Qlik Sense: Trust a self-signed certificate on the client  

Labels (1)
Version history
Last update:
‎2021-05-10 03:58 AM
Updated by:
Contributors