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Qlik Sense Websocket Connectivity Tester

Lisa_Sun
Support
Support

Qlik Sense Websocket Connectivity Tester

Qlik Sense use HTTP, HTTPS and Web Socket to transfer the information in/out from Qlik Sense.  It is very important to check if all these protocols are working correctly.  Especially when there are external network policy, firewall, reverse proxy, etc in front of Qlik Sense, it is more necessary to make sure Web Socket works fine.   So with the tester, all connections should be green on the return page. 

Please note, this tool is not Qlik official tool, hence user needs to run it on their risk and management.   To do the test, Qlik Sense server requires internet connection. 

The detail steps are documented in the attached file. 

If the Websocket connectivity tester fails, then a firewall, proxy, or other 3rd party component is blocking or not yet able to support websocket connections. Further investigate the network components and browser settings involved. 

Environment:

Qlik Sense any version 

 

Resolution:


Qlik Sense Websocket Connectivity Tester

 
This web page can be used to assess websocket connectivity to your Qlik Sense installation.

Do so by going to the Content libraries in the top left of the Manage Content section of the QMC 

 

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Click Create New and name the new Content Library, for example, WebSocketTester.

 

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Set up the security rule when prompted, giving access to the users that need to use it.
  • Upload QlikSenseWebsocketTest.html file to content library

 

User-added image

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  • Pick up the URL Path

 

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For instance, /content/WebSocketTester/QlikSenseWebsocketTest.html
  • Tested Qlik Sense web socket connection. All should be green. ( Note that in the screen-shot since you are using localhost you are testing connectivity from localhost to localhost ; You need to use the Fully Qualified Domain Name on which you face issues for example https://mysenseserver.mydomain/. ) 
User-added image

 
 

What to do if any of them fail?


Verify that WebSocket is enabled in the network infrastructure, such as firewalls, browsers, reverse proxies, etc.
See the article below under Related Content for additional steps.

Related Content:

Comments
primecoder
Contributor
Contributor

Hi Team,

the Websocket Tester is failing in all steps, i have checked the firewall, the firewall has been disabled.

can you provide any input on how to trouble shoot it.

Thanks in advance.

 

 

YanMin
Contributor III
Contributor III

Hi is there any further trouble shoot? For my checking, first 2 is green and last two is red. I have screenshot below. what should be the next step? Thanks in advance.

YanMin_0-1620186742221.png

 

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @YanMin 

The tester basically verifies if WebSockets can be established. If that is not the case, the next step would be to investigate with your IT infrastructure team. If you're looking for additional input from the Qlik Sense community, then I'd encourage you to post here: Deployment and Management.

YanMin
Contributor III
Contributor III

Hello @Sonja_Bauernfeind 

Yes, it is our internal IT problem. Sorry for the post. 

Sonja_Bauernfeind
Digital Support
Digital Support

We're always happy to help where we can, @YanMin! Never hesitate to reach out with questions in our community 🙂 

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Revision #:
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Last update:
‎2020-11-30 02:29 PM
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