Knowledge

[Anonymous]

The Qlik Sense hub is accessible, but sometimes fails to load with the error:
 

You cannot access Qlik because you have too many sessions opened in parallel
You cannot access Qlik Sense because you have no access pass

The issue is intermittent for a user(s). To reproduce, open 5 simultaneous sessions* to the Qlik Sense Hub. Opening a 6th tab and attempting to open an application after that will result in an error. 

*Simultaneous sessions: To open different session, there are several way to achieve that.

• You can open the Qlik Sense Hub from different machine using the same username
• You can open the Qlik Sense Hub from different browser using the same username
• You can open the Qlik Sense Hub using different virtual proxies using the same username

Opening several tabs in your internet browser will use the same session
 

Environment: 

• Qlik Sense Enterprise on Windows, any version

 

Resolution:

This is working as designed. Prevent the use of multiple sessions at the same time for one user.  

Also see Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub  

For troubleshooting steps in case of the service account being locked out due to too many sessions, refer to Qlik Sense April 2018 - Service account getting "You cannot access Qlik Sense because you have no ac...

See the Qlik Sense Online Help on Managing licenses for details. 
 

The maximum number of parallel user connections for a single user of this type of access pass is five (5).If you use a license with a signed license key, accessing the QMC also counts and adds to the maximum number of parallel sessions, which is five. To avoid unnecessary session consumption, the root admin should not be allocated any type of access.

Related Content:

• Troubleshoot no access pass or too many sessions active in parallel on Qlik Sense hub
• Qlik Sense April 2018 and later- Service account getting "You cannot access Qlik Sense because you h..."

 

For additional troubleshooting steps unrelated to parallel sessions and other root causes, see:

• You cannot access Qlik Sense because you have no access pass