Qlik Sense - User Can't Clear Selections

[lfholland]

Hi!  I have an end user that can not clear the selections in his app.  I have cleared his cache and used a different browser.  I've tried clearing selections every way I can think of.  I even made a small change to the app and republished it.  That did get one of the three filters to clear but he can't clear the other two.

This is an app that I have published.  He does not have the ability to edit this app, so it isn't a copy.  Not sure if that info helps or not...

Please help!!

Thanks!

[EliGohar]

@lfholland 

What's your Qlik version?

Is the problem happening only to this specific user?

[NitinK7]

Hi, 

below is one possibility please check

Please make sure once , Always one selected value unchecked for your uncleared field

go to filed at left hand side asset panel ->search your field->right click->field setting->deselect  Always one selected value option

[lfholland]

We are using version 12.44.2 and yes, it is only this specific user.

[lfholland]

That check box is not selected but that is good to know.

[NitinK7]

One more option is make a copy of your application and then delete this filed and create again and then try to clear