Reload Button - Access Denied

[wanyunyang]

I added a Reload Button Extension in a published report, for user to reload by himself. I'm a RootAdmin and can Read, Update, Delete, Publish, Change Owner, the Button works totally fine for me. But even if I gave user the same access as I do, he still got "Access Denied" when using the Reload Button. I'm wondering why this happens?

The condition is:

((user.roles="RootAdmin" or user.name="salesuser"))

Any advice helps! Thanks!

[luitsh87]

Hey

I solved the Problem with the following security rule:

I used the extension: https://developer.qlik.com/garden/5c52da7cadb83900174f7484

Kind regards
Marc

[jchacko_rxsense]

In my scenario the app does reload. But it gives the Access Denied message afterwards. I have a KPI for Latest Refresh which updates initially and then it reverts back with the message Access Denied. @luitsh87 

[chris86031]

Did you end up finding a fix for this issue?

[Anil_Babu_Samineni]

What the log says? If you want to allow RootAdmin for users, why again you want to create another condition. Can't exist role be used for user? 

Because, the default one with RootAdmin will take higher privileges that the one you created so it might over write.