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How To Access Archived Cases or Request Case Data for Cases Closed Prior to Oct. 4 2021

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Sonja_Bauernfeind
Digital Support
Digital Support

How To Access Archived Cases or Request Case Data for Cases Closed Prior to Oct. 4 2021

Qlik Support cases closed prior to October 4th October 2021 can be accessed in the Legacy Support Portal

 

To access your archived cases:

 

Archived cases are viewable in read-only mode on our legacy support portal. These cases will be visible through October 4, 2022. 

  1. Go to the legacy support portal

    or

    In the Qlik Community navigational banner, click (a) Support, then click (b) Licenses & Archived cases and (c) View Licenses and Archived cases.

    legacy cases.png


  2. Click Legacy Cases in the banner menu.

    legacy cases menu.png

  3. Click the Closed tab

    closed legacy cases.png

  4. Filter your cases based on licenses or case ownership. 

    filter by license or choose your own cases only.png

  5. You can review cases individually from the provided list. 
 
 

How to request a Case Data Export

 

If you require a data export of your archived cases closed prior to our October 4, 2021 Case Portal migration, you can log a ticket/submit a case. You can request data by opening a case in www.qlik.com/community-support-cases.

Review this article: How to create a case and contact Qlik Support for reference if needed.

Please Note: We are experiencing higher than usual support request volume and there may be a delay in our response. 

We will be able to provide an export of your case data inclusive of product, subject, description, and resolution.

If you require additional information related to your closed cases, please let us know in your case description.

 

To log a case:

  1. Begin by logging in to the Support Portal and begin the Case Creation Process (see How to create a case and contact Qlik Support) 

  2. Fill out the case form as follows, editing the indicated details (See Fig 1.):

    • Case Title/Subject: Closed Case Data Request_[Company Name]
    • Case Description: I would like a data export of our organization’s closed cases between [DD/MM/YYY] – 03/10/2021. #ClosedCaseDateExport #SupportPortalMigration  -  Please add additional information as needed. 
    • Problem Type: Account Related
    •  Area / Component: Documentation
    • Affected Platform: Case Portal
    • Priority: Low/Medium

      Fig 1Fig 1
 

 

Labels (1)
Comments
sanlamZA
Contributor
Contributor

Not the best client experience that we need to log a ticket to see old cases.

 

Version history
Last update:
‎2022-11-04 11:20 AM
Updated by:
Contributors