Skip to main content

Official Support Articles

Search or browse our knowledge base to find answers to your questions ranging from account questions to troubleshooting error messages. The content is curated and updated by our global Support team

Announcements
Feb 9th, Qlik Product Portfolio Strategy and Roadmap Webinar for Data Integration, last chance to REGISTER

How To View Other User Cases Within Your Organization

cancel
Showing results for 
Search instead for 
Did you mean: 
Katie_Davis
Digital Support
Digital Support

How To View Other User Cases Within Your Organization

In order to view cases opened by other users in your organization, you need to have the appropriate permissions in Qlik’s back-end systems. This process ensures that only approved users can see the cases for their organization.

To see if you have this permission, log into the case portal and click on the 3 dots below “Open”.

Katie_Davis_1-1633463979627.png

If you see “My Organization’s Cases” you already have this permission.

Katie_Davis_2-1633464038598.png

If you only see “My Cases”, or don’t see the 3 dots button, then please follow the below steps to be verified and gain this access.

 

Note: Once Qlik proposed the resolution (Case Status changes to Solution Proposed), those cases appear under "RESOLVED" tab. 

 

Live Chat with us or log a ticket to get permission:

 

  • Start a Live Chat and a Customer Success Engineer will assist in giving you access to your specific organization’s cases.  Please be prepared with your account information.

Katie_Davis_3-1633464115865.png

- OR - 

 

  • Open a new case in the Support Portal by selecting the below options. Reminder, you must be logged in to do this. 
    1. Case Title/Subject: My Organization’s Cases_[Company Name]
    2. Case Description: I would like permission to view my organization’s cases
    3. Problem Type: Account Related
    4.  Area / Component: User Access
    5. Affected Platform: Case Portal
    6. Priority: 3 - Low/Medium

 

User Org. Cases.png

 

 

 

Comments
karthikbhi
Partner - Contributor II
Partner - Contributor II

How can I get email  my org cases opened by my other team members are updated ?

Katie_Davis
Digital Support
Digital Support

Hi @karthikbhi , whoever opens a case in your organization can ask the support agent to add you as a stakeholder on the case, so you can also get notifications/updates on that issue. 

Thanks,

Katie 

ubanerjee
Creator
Creator

@karthikbhi THank you.. This seems to work for me.

Version history
Last update:
‎2021-10-18 07:36 PM
Updated by:
Contributors