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How to avoid the RootAdmin(s) from becoming inactive

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Digital Support

How to avoid the RootAdmin(s) from becoming inactive

Last Update:

Apr 16, 2021 7:34:26 AM

Updated By:


Created date:

Feb 23, 2017 4:49:48 AM

When the User Directory is synchronized and a user cannot be found, the user is automatically deactivated. 

This article covers how to avoid RootAdmins being deactivated from changes done to the LDAP filters used to query users with the User Directory Connector. 

Note that you cannot intentionally deactivate a RootAdmin where the user has been set to Delete prohibited. To deactivate the RootAdmin user, first clear the Delete prohibited selection.

For details see Inactivating users (

If it is too late, take a look at Admin Account Disabled After LDAP Filter Added  


Make sure the rootAdmin accounts used are not excluded with the LDAP Filter implemented. For steps on how to test LDAP Fiters prior to using in Qlik Sense see Qlik Sense on Windows: Configuring and testing LDAP filters for User Directory Connector  

As an additional measure, the following may be performed:

  • Open the Qlik Sense Management Console
  • Open the Users menu/tab
  • Locate and open the user.
  • Check Delete prohibited 
  • Click Apply

prohibit user deletion.png

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Last update:
‎2021-04-16 07:34 AM
Updated by: