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How to create a case and contact Qlik Support

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Haydée_Bernal
Support
Support

How to create a case and contact Qlik Support

This article covers the creation of a support case with Qlik Support. 

If you are looking for our phone numbers in case of severity 1 issues, see How to Contact Support.
If you are looking for information on how to escalate cases, see How to Escalate Support Cases.

 

  1. Log into Qlik Community with your business account single sign-on.

    Log In instructions can be found here: Logging into the Qlik Community

    Note: if you are logged into Community with your personal account, you will not have the required permission to access the case portal.

  2. Access the case portal directly at the support landing page or navigate to it from the Qlik Community Home page.

    At the top Ribbon, click on Support to see all of the Support resources and click Contact Support to open the Support Landing Page.

    Contact Support.png

  3. Click either the blue Contact Support bubble in the bottom right corner or Use Create Support Case to log a ticket with us. 

  4. If you are logging a case directly, please fill out the case form as detailed as possible. Enter a subject title and a brief description of your problem.

    All fields with a red *asterix* are mandatory fields to complete.

    It will be easier to address your case if you hashtag the product you are seeking help with. i.e. #QlikView, #NPrinting, #QlikSenseSaaS, #QlikReplicate, etc.

    Fill out the case form.png


  5. Choose whether your problem is account related (login, licensing, upgrades, etc.) or product-related (application error, integration concern, etc.).

    Choose a problem type.png

  6. Select from a series of drop-down menus to better specify and categorize your case. Answer these to the best of your ability.

    Hover over the (i) to get further clarification on each field.

    hover over the information icon.png


  7.  Upload any log files or images to better illustrate your case (i.e. error messages, code, etc.) and to help our support agents quickly troubleshoot. You can either drag and drop from your desktop or click the green browse link to open file locations.

    Drag and drop files.png

  8. Click the green Create Case button at the bottom right of the screen.

    Create Case.png

  9. Thank you for submitting your case!

    If you have any questions about creating your case, please chat with us via the blue Help chat bubble at the bottom of every Support page on Qlik Community.

    Help.png

 

 

             

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