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NPrinting connection issue with QlikView related to incompatible version of QllikView desktop and server

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Zareh_T
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NPrinting connection issue with QlikView related to incompatible version of QllikView desktop and server

There could be certain situations when creating a connection with a QlikView application in NPrinting, the connection verification would fail the compatibility check.

The system will display a verification error message as below: "QlikView Server version is compatible with installed QlikView Desktop" as screenshot below:

 

Environment:

Qlik NPrinting , all versions

 

Resolution:


To resolve this do the following: 

Option 1:

Completely uninstall QV desktop on NP server then re-install  fresh version that exactly matches the QlikView server version, then fully restart the NP server

( Once you uninstall make sure that there are no installation folders left over and manually remove them before installing the correct version )

Create a new connection in NPrinting after the new installation


Option 2:

- Uninstall QlikView desktop client 

- Remove Qliktech folder registry; 

HKEY_CURRENT_USER > Software > QlikTech 

- Remove QlikTech folder from Application Data; 

Windows Server 2008 : C:\Users\ <user>\AppData\Roaming\QlikTech 

- Reboot machine 

- Install QlikView Desktop 


Option 3:

For the Cluster connection, under the cluster tab, make sure that the "Address" is entered as HTTP and not HTTPS in the address URL.
If there is no certificate setup, the address should be http and it could cause this same error ( know issue in the product )

000058169a.png

 


 

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Version history
Last update:
‎2021-06-01 12:02 PM
Updated by:
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