Skip to main content

Official Support Articles

Search or browse our knowledge base to find answers to your questions ranging from account questions to troubleshooting error messages. The content is curated and updated by our global Support team

Qlik Sense Enterprise for Windows upgrade fails when using symbolic links [QB-7955]

Showing results for 
Search instead for 
Did you mean: 

Qlik Sense Enterprise for Windows upgrade fails when using symbolic links [QB-7955]

The installer for Qlik Sense Enterprise on Windows does not currently allow custom paths for data stored in C:\ProgramData, but you have configured a Symbolic Link in order to move this data to a different drive. 

This symbolic link will be removed during an upgrade attempt and, given the local folder is now empty (as it was just a symlink pointer), the installer cannot continue to validate existing settings and fails, usually when validating the Superuser password. An example from the Installer log:


[2560:2C90][2021-10-26T10:39:40]i000: Could not validate database user.
[2D18:0F6C][2021-10-26T10:39:40]e000: Error 0x80070643: Failed to install MSI package.
[2D18:0F6C][2021-10-26T10:39:40]e000: Error 0x80070643: Failed to execute MSI package.
[2560:2C90][2021-10-26T10:39:40]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2560:2C90][2021-10-26T10:39:40]i000: Detected failing msi: PostgreSQL




  • All currently supported versions - Qlik Sense Enterprise on Windows


Pending Installer improvement that allows custom paths for local data folders.

Information provided on this defect is given as is at the time of documenting. For up to date information, please review the most recent Release Notes, or contact support at with the ID QB-7955 for reference.


The following additional steps are needed to upgrade successfully: 

  1. Stop all services
  2. Remove symbolik link
  3. Move existing ProgramData content back to C:\ProgramData\Qlik
  4. Perform the Upgrade
  5. Stop all services after upgrade finished
  6. Move all content from back to desired location
  7. Re-create symbolic link -> Change ProgramData location for Qlik Sense Enterprise on Windows 


Product Defect ID: QB-7955

Related Content 

Change Installation Folder For Qlik Sense Enterpri... - Qlik Community - 1713356

Qlik Sense Upgrade - Known issues and deployment u... - Qlik Community - 1713420


Version history
Last update:
‎2021-11-11 07:52 AM
Updated by: