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Qlik Sense - Error "You do not have the privilege to read content" when trying to create Multi Cloud deployments

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Alexis_Touet
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Qlik Sense - Error "You do not have the privilege to read content" when trying to create Multi Cloud deployments

In order to distribute Qlik Sense applications from on-premise to SaaS, you are trying to create a new deployment through the QMC section  "Cloud Distribution"

When clicking on the "Deployment setup" you are receiving intermittently an error: 

You do not have have the privilege to read content

 

When checking the Hybrid Deployment Service log located in %ProgramData%\Qlik\Sense\Log\HybridDeploymentService\Trace you are seeing errors when HDS tries to fetch a license from the repository. 

397	20220217T094322.646+01:00	INFO	qlikserver1		37	domain\SVC_QS	"Request starting HTTP/1.1 GET https://localhost:5927/v1/license  "		36644		
400	20220217T094322.653+01:00	DEBUG	qlikserver1		37	domain\SVC_QS	Refreshing the license cache		36644		
401	20220217T094322.654+01:00	DEBUG	qlikserver1		37	domain\SVC_QS	Getting a license from repository		36644		
402	20220217T094322.670+01:00	WARN	qlikserver1		33	domain\SVC_QS	Could not get a license, statusCode = "Forbidden", reason = '"Forbidden"'		36644		
403	20220217T094322.672+01:00	ERROR	qlikserver1		33	domain\SVC_QS	Error when getting a license: "Response status code does not indicate success: 403 (Forbidden)."		36644		

 

Environment

Qlik Sense Enterprise on Windows 

 

Resolution

Log in to the server with the account running Qlik Sense services.

Open internet explorer and check the proxy configuration in settings > Internet options > connections tab > LAN settings. 

Ensure the configuration is set correctly, according to your internal IT requirements. 

 

Cause

Wrong proxy configuration set in the service account windows profile.

 

Internal Investigation ID(s)

QB-9173

Version history
Last update:
‎2022-03-18 11:58 AM
Updated by:
Contributors