Resolved: Unable to log in to Qlik Cloud, Qlik SaaS logins fail (August 4th)

[Sonja_Bauernfeind]

Update Aug. 4, 2022 12:00 EST:

This issue has been resolved.

If your account was locked due to multiple login attempts, please follow My Qlik Account is blocked - Your Account has been blocked after multiple login attempts after the backend issue has been resolved. 

One of the following errors can be seen when attempting to log in to your Qlik Cloud tenant:

{"errors":[{"title":"Authentication failed. Error received from identity provider","code":"LOGIN-3","status":"401"

We're sorry. Something went wrong while processing your request. Please try again.

YOUR ACCOUNT HAS BEEN BLOCKED AFTER MULTIPLE CONSECUTIVE LOGIN ATTEMPTS

Our team has identified and resolved an issue with one of our technical partners that is impacting Qlik cloud sign-ins and registrations via Qlik IDP. 

See our status page for details.

[stevedark]

Hi @Sonja_Bauernfeind 

The error message I was receiving changed from the first to the latter after I had tried to log in a few times.

Will the accounts in this state be unblocked so I can log in as soon as the issue is resolved?

Steve

[Sonja_Bauernfeind]

Hello @stevedark!

Let me get clarity on this for you.

All the best,
Sonja 

[Sonja_Bauernfeind]

Hello again @stevedark 

I confirmed that a reset of the password will be required if the account was locked due to multiple login attempts. See My Qlik Account is blocked - Your Account has been blocked after multiple login attempts. I will update this article accordingly.

All the best,
Sonja 

[stevedark]

Thank you @Sonja_Bauernfeind . Hope you and the team get the underlying issue resolved very soon, and that the fall out is not too bad.

[PatrickQ]

From status page:

The issue has been resolved, please try to login again.
If your account is locked, please use the password reset link under the login box.

For help resetting your password, visit https://community.qlik.com/t5/Knowledge/My-Qlik-Account-is-blocked-Your-Account-has-been-blocked-aft...

[stevedark]

Thanks @PatrickQ for the update.

Incidentally, I received an email from the system when it came back advising of suspicious activity and clicking the Unblock button worked a treat.

Hope others are as lucky...

Steve

[urielosornio]

Hi, 

Is there any post mortem analisis or document for this issue?

[Sonja_Bauernfeind]

@urielosornio One is being worked on currently!

[p_verkooijen]

currently all my qlikcloud tenant are not available (since 5min)

*.eu.qlikcloud.com

[stevedark]

I'm not getting that error message @p_verkooijen but I am just getting a blank page. Interestingly I'm logging in fine, so it's not the same issue as last week. That's on Chrome on Android.

I've seen that 500 error previously, when there is malformed stuff in the URL, so you may want to check that.

Steve