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Aug 10, 2022 4:22:06 AM
Feb 8, 2022 3:08:50 PM
Accessing a .CSV file with the Qlik Sense Web File Connector fails with Service is Unavailable
The Qlik Sense Engine logs read:
ERROR QlikServer1 0210df73-0c1e-4157-8b84-e90fbbc541f8 20220201T172702.490+0100 12.878.15.0 Command=Doc::CreateConnection;Result=503;ResultText=Error: Service Unavailable 87723a64-7f75-4d20-b878-c4aa94b33cff 1f94a9d3-d453-45a0-a359-ab95d5c2f0f4 56 DOMAIN qvservice c29abc66-f3fc-4a55-bb85-0610324cbc14 21595c90-f4ef-4384-ad20-04bf85c35df5 Web File Test Engine Not available Doc::CreateConnection Doc::CreateConnection 503 A connection with the server could not be established
The engine trace logs read:
ERROR QlikServer1 System.Engine.Engine 86 fed3689f-5ea3-4f2d-9bfa-c02fca21769a DOMAIN\qvservice Webfile Connector: Failed to get the IP address of www.xxxxxx.com
Qlik Sense Enterprise on Windows
Can affect: June 2020, September 2020, November 2020, February 2021 as well as upgrades from these versions.
Does not affect: Fresh Installs of Qlik Sense May 2021, August 2021, or November 2021 versions as well as any later releases.
[Settings 7]
WebFileUseWinAPI=0
The February 2022 release (and later) changes to libcurl mode as the default mode for web files, mitigating this issue without the need to set the workaround in the settings.ini.
In previous versions, the possibility to switch to libcurl mode exists through the settings.ini.
QB-8941
Hi, can you clarify what is fixed in FEB 2022 release.... Is the change to the Settings.ini still needed for FEB 2022? or is the settings.ini change still needed for FEB 2022? what exactly did the bug QB-8941 fix?
Hello @Ken_T
I've rewritten the article and provided additional information as you requested.
The February 2022 release (and later) changes to libcurl mode as the default mode for web files, mitigating this issue without the need to set the workaround in the settings.ini.