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Troubleshooting empty AccessPoint

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Daniele_Purrone
Support
Support

Troubleshooting empty AccessPoint

Access Point is empty: Users can log in, but no documents are showing.

Environment:

QlikView, all versions

Cause:

There might be several reasons for this.

1) USER NOT PROPERLY LOGGED-IN
The user might have accessed the access point anonymously or with non-correct credentials (for instance, if provided automatically by Windows). Check the top right corner in the Access Point to ensure that the correct user is logged in.

User-added image


2) AUTHENTICATION SET TO "ALWAYS ANONYMOUS"

In the QlikView Managament Console (QMC) check under System --> Setup ---> Pick the QlikView Server in the left pane --> Security --> Authentication ---> Clients. If "Always anonymous" is selected, users will be forced as anonymous even when authenticated, and they won't be able to see dashboards distributed to them. This specific setting can also be seen in the QVS settings.ini as AuthenticationLevel=0.

Change this setting to "Allow anonymous" (AuthenticationLevel=1) or "Prohibit anonymous" (AuthenticationLevel=2).


3) CATEGORIES

The user is looking at a category subset that is empty. Select Category --> All in the access point.

User-added image


You can also log to the QlikView Management Console, and check a specific document category under User Documents --> Document Information.



4) LICENSE
A non-licensed QlikView Server will produce an empty Access Point. This will affect all users.
Log on to the QlikView Management Console --> System --> Licenses --> pick the QlikView Server --> select the QlikView Server License tab and ensure that the information is correct.

5) FOLDER NOT MOUNTED
The folder hosting the documents is not mounted in the QlikView Server. Open the QlikView Management Console --> System --> Setup --> pick the QlikView Server ---> Folders and ensure that the folder containing the documents is properly listed. If it's a mounted folder, try removing it and add it again.

6) WINDOWS PERMISSIONS
Windows permission might be corrupted. Ensure that both the service account running the QlikView Server and the users logging to the Access Point have the correct privileges on the mounted folders and the documents therein contained.

7) SECTION ACCESS
If documents have Section Access, they might be not visible to some users in the Access Point. Open the document in the Desktop client, go to Settings --> Document Properties  --> Server --> uncheck Filter Access Point Document List Based on Section Access and save the document again. The user won't probably be able to open the document, but at least it will be visible on the Access Point. It might be necessary to troubleshoot Section Access to grant the correct access.

User-added image


😎 SINGLE SIGN-ON
If you have a single sign-on setup, and the user cannot see any documents, something might be wrong with the setup. Try accessing the Access Point directly without single-on. If the documents are there, then the solution is probably not sending the correct user information. When you have the user logged in via SSO, open the QlikView Management Console and go to Status --> QVS Statistics. Click on the server and then select Active Users to see who is logged in. Verify that the spelling of the username matches what’s expected.

9) QVS.EXE DOWN OR CONNECTIVITY ISSUES
If the QVS is down, or is not reachable over the net from the Access Point, you will see a big NO SERVER banner and no documents. Verify that the Service is correctly running, verify that the machine hosting the Web Server can reach the QlikView Server, ensure that the QVS server and URL are correct in the QlikView Management Console, under System --> Setup --> pick the QlikView Server --> General.

User-added image

 

Version history
Last update:
‎2021-04-08 03:46 AM
Updated by:
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