Installing Qlik Sense certificates while not being able to login as the user running the services

[Anonymous]

Hello everyone,

Situation:

• I am trying to establish a connection between a nprinting server and a qliksense hub.
• Running the verification returns an error in the point: "Installed certificates are valid to connect to Qlik Sense."
• Further points where an error occured are provided at the end of this post
• The help page (Installing Qlik Sense certificates (https://help.qlik.com/en-US/nprinting/September2017/Content/DeployingQVNprinting/NPrinting-with-Sens...)) suggests:
  • "You must login to the Qlik NPrinting Server running the Qlik NPrinting Scheduler service, with the Windowsdomain user account used to run the Qlik NPrinting Scheduler service."

Problem:

• The service is registered on a Service Account where login is disabled. Therefore I am able not to login with the Windowsdomain user account used to run the Qlik NPrinting Scheduler service.

Questions:

• Did I correctly capture the problem and draw the right conclusions?
• Is there solution to this problem?

Feel free to ask if you require any further information.

Used Software:

• Qlik NPrinting April 2018 Version: 18.9.5
• QLik Sense February 2018 qliksenserver: 12.5.2

Further errors shown by verification:

• Get the version from QRS on the "Proxy Address".
• Get ProxyId from QRS on the "Proxy Address".
• Get a list of all apps from QRS on the "Proxy Address".
• Get App information from QRS on the "Proxy Address" for the "Sense App ID".
• The "Proxy Address", "Sense App ID" and "Identity" can be used for a connection to a Qlik Sense Engine.
• All Qlik Sense engines are reachable from the Qlik NPrinting Engine computers.
• Lookup the Qlik Sense Proxy port from QRS on the "Proxy Address".
• The Qlik Sense Proxy port is reachable on the "Proxy Address".
• Perform a GetTicket request to the Qlik Sense Proxy on the "Proxy Address".

[Ruggero_Piccoli · Accepted solution]

Hi,

You are using Qlik NPrintng April 2018 so refer to the related version of the help site https://help.qlik.com/en-US/nprinting/April2018/Content/DeployingQVNprinting/NPrinting-with-Sense.ht.... There could be differences from different versions.

Try to run the command line windows with the Windows user that runs the services.

Keep SHIF pressed and do a right click con cmd.exe, then select Run as a different user. Insert the credentials of the user who runs the windows service.

Best Regards,

Ruggero

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[Anonymous]

Hallo Ruggero,

thanks a lot for your answer. Running a program as another user solved the problem.

For other users who might face the same problem:

For me run as other user was disable originally so I first had to enable it.

When a tried to start the certificate manager via cmd (using the service account)I had not sufficient rights but then I pinned the certificate manager to start and could run it with another user. (on windows 😎