Lost NPrinting Superuser password

[PaulaMc]

I need to upgrade an account today and we lost the NPrinting password. 

From previous discussions, as we are using the May 21 version of Nprinting, and documentation we cannot reset the password. Instead we take a backup of the data and then do a re-install of the NPrinting Server. 

My questions are. 

1. When i try and restore the backup will this connect? (I know it says you dont need it for the backup but how will it know that the password has changed)

2. Will this reconnect back with Qlikview? is there any config required?

Any help on this will be great. 

ps - we do not have a test area for this. 

[Ruggero_Piccoli]

Hi,

It is not clear to me which password you lost.

Did you lost the password of a Qlik NPrinting user? If yes did you configured the Windows login? If you lost the password of a Qlik NPrinting user that is also administrator you can also check if you have another user with administrator role. If you configured the SMTP server and the URLs of the Qlik NPrinting server you can use the password recovery procedure https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/Recipients&Users/Changing-user-passw...

Or did you lost the repository superuser password? Or the password to connect the Qlik NPrinting Engines?

Best Regards,

Ruggero

[Frank_S · Accepted solution]

@PaulaMc

If you've lost your NPrinting user password of whom is a member of the NPrinting"Administrator" role , please contact the Qlik Support and we will see what we can do.

Kind regards...

[David_Friend]

@PaulaMc yes open a support case, we can help with this.