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JustinDallas
Specialist II
Specialist II

Phantom Task Distribution - May 2021 SR4

Hello Folks,

We currently have an NPrinting installation of May 2021 SR4.  I have a task that runs on Mondays at 9:44AM  Yesterday, the task ran successfully in the morning with no issue.  However, at 9:45PM the task ran again even though it's not scheduled to do that.

One thing I noticed was that the email didn't have the report in it, but instead had the unescaped report code in it i.e %%some_report_html%%.

When I looked at the Task Executions list, I didn't see any task running at the time the report was distributed.

 

Has anyone else seen this? And does anyone know what my next steps for debugging should be?  I would post pictures, but my client might not like that.

 

Any help is greatly appreciated.

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1 Solution

Accepted Solutions
Frank_S
Support
Support

Yes, 
I've seen this when other NP environments are running that are normally disabled or turned off. Check that you do not have another NP 'test' or other NP server that has been brought back up.

Kind regards...

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

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3 Replies
Frank_S
Support
Support

Yes, 
I've seen this when other NP environments are running that are normally disabled or turned off. Check that you do not have another NP 'test' or other NP server that has been brought back up.

Kind regards...

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!
JustinDallas
Specialist II
Specialist II
Author

This WAS the case.  The infra people had moved NPrinting from Server#1 to Server#2, and de-licensed Server#1, but didn't disable the services.

Thanks a lot for your help!

Frank_S
Support
Support

No worries!
Glad I could help.

...kind regards

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!