Unable to add/remove email address in Qlik nprinting

[KHRao]

Hi Guys,

 We had bought license of Qlik NPrinting on last year (I.,e Mar'2022) then onwards we are sending Qlikview reports to individual recipients by mail.

This process was going smoothly without any issue, Now we want to add/remove some recipients to it.  We couldn't find the list of existing recipients in NPrinting.  When trying to add new mail ids in NPrinting mail messages (find below screen shot) then it is accepting but not sending to them.

As observed, I have executed task after adding a new recipient in mail messages then administrator's email ids are getting duplicated and new recipients are not getting any mail (find screen shot below) . I don't know what was the cause to duplicate email addresses, please provide solution to add/remove mail address manually. 

[Lech_Miszkiewicz]

Hi, 

Not sure what you are trying to do. I dont see anything wrong there.

Recipients typically should be added on User/Group sub-tab of publish task and then in Email section you would just choose [User email] from that dropdown you see...

more details as always you can find on help site and I encourage you to study it to understand how this works.

https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/DistributionSchedulesAutomation/Dist...

[Ruggero_Piccoli]

Hi,

I think you are doing something wrong in the Publish Task setting. 

To add or remove recipients you have to use the Users/Groups tab

The drop down menu in the first of your screenshots instead is used to select which field of the user profile you want to be used as recipient email. Default is the email of the user that is also its primary key.

More details at https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/DistributionSchedulesAutomation/Dist... 

Best Regards,

Ruggero

[Frank_S]

Additionally, open the NPrinting scheduler log to see what kind of email delivery message you are getting and share them here. 

This will give more insight into what may be going on.

Please redact and valid email address information before sharing here in the public forum...thanks!

[KHRao]

Hi Ruggero_Piccoli

Thank you for your support, As attached screenshot of my earlier mail, Recipients are got duplicated in mail Hence, I want to remove them and also remove some users who left organization.

I gone through your attached link but I couldn't find how to remove recipients from existing list.

Please let me know how to remove unwanted/duplicate recipients.

[Ruggero_Piccoli · Accepted solution]

Hi,

Check the content of the Users/Groups tab of the Publish Task and be sure it has only the users and/or groups you want to send the reports to.

If you have groups check their members in the Groups management tool and remove the ones that are no more recipients. https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/Recipients&Users/Create-users-filter...

In the drop-down menu of the publish task, the one in your screenshot, be sure to select the proper values documented in https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/DistributionSchedulesAutomation/Dist...

If you are using Qlik variables with email addresses, be sure their content is correct.

Best Regards,

Ruggero

[Lech_Miszkiewicz · Accepted solution]

HI @KHRao 

What do you see on Users/groups tab? Maybe you have NPrinting groups in it with the same people belonging to multiple groups?

[Lech_Miszkiewicz]

seems like we are giving exactly the same answers in parallel 🙂 That just makes me think we both right on this @Ruggero_Piccoli  😂

[Ruggero_Piccoli]

@Lech_Miszkiewicz this increases the probability that the answer is correct 😛

[KHRao]

Hi Ruggero_Piccoli

Thanks for your support, I have gone through the link but I couldn't find the solution. Whenever I add one new recipient instead of adding it existing one getting duplicated. Even I couldn't remove the mail ids also.

Please see below screen shots for your understanding.

duplicate mail ids:
[cid:d8eb21e3-4ee2-4e99-a980-20ba55649ea9]

Sample users created:
[cid:8a4d09f7-b8a3-4588-8374-8bd3e335c576]
Assigned group:
[cid:ebc2600a-0f26-4f7b-9eef-68ee506a91b8]

Assigned Roles :
[cid:1119e975-357e-4547-8966-abe2081d3c18]