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punitpopli
Specialist
Specialist

issue with windows Authentication on NPrinting

Hi All,

I have an existing NPrinting environment where we have enabled windows Authentication and when clicked on the Windows Login icon it gets into the server, while in the new environment have enabled windows Authentication and whe I clicked on the windows login icon it asks for username and password 

As it prompts for username and password this is not working as expected for the OnDemand button used in Qlik Sense.

 

Would be of great help if anyone can share their experience 

Labels (2)
1 Solution

Accepted Solutions
Frank_S
Support
Support

Please remember that you must add ALL trusted origins that all of your users use to access the Qlik Sense hub.

This is mentioned in the video shared by Lech. https://www.youtube.com/watch?v=eHVBVoLy16Y

This is commonly missed but must be addressed.

 

A trusted origins is where you access your Qlik Sense hub server address from. This address may be different depending on what you have provided to your end users. 

Add each Qlik Sense server address to the 'trusted origins' on the NP server.

 

If you have added 3rd party certificates to secure the NP server then you must ensure that each client computer has its own computer certificate and root certificate (This is a separate customization from the default installation of NPrinting which may required Qlik Professional Services to help you complete if your deployment is not working for you.)  

 

But I will restate as mentioned near the end of the video and in the resources area of the techspert thursday link below, to ensure that you remove the password from the .key file describe in the article below

How to configure a .pfx certificate for use with N... - Qlik Community - 1711079

 

(This also shared as part of this Techspert Thursday session https://community.qlik.com/t5/Techspert-Talks/STT-NPrinting-On-Demand-with-Qlik-Sense-Troubleshootin... )

 

If the NP server is not secured by a 3rd party cert, then also as the video describes, you must log into NPrinting web console first then into the Qlik Sense hub from the same browser in a separate tab.

 

I encourage you to watch the video and check the resources in the techspert thursday link from end to end as it does cover most scenarios and likely yours as well. But if it doesn't help you, then I would encourage you to contact your Qlik Account manager and request a Professional Services engagement to help you complete your deployment of NP with Qlik Sense On Demand across your enterprise.

 

Kind regards...

We are just 'like' you and like to be liked when providing a helpful answer. You may also press the 'Solution Accepted' button if an answer provided resolves your question or issue... Cheers!

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11 Replies
punitpopli
Specialist
Specialist
Author

@tresesco , @swuehl , @marcus_sommer @Michael_Tarallo  - Would be great if you can share your views on this

marcus_sommer
MVP & Luminary
MVP & Luminary

It seems that the authentication isn't directly transferred during the call. I don't know any details how it's handled by NPrinting but it mustn't mandatory be a NPrinting setting causing the issue else it might be caused from the network, like restricted ports and/or any proxy-server or stuff like that.

- Marcus

Lech_Miszkiewicz

As always there are many moving parts and essentially all  setup steps from https://help.qlik.com must be done - so please make sure you search for the OnDemand setup topic in NPrinting section of help and follow all steps. 

Symptoms you are saying indicate that:

  • you may not have properly installed SSL certificate for Qlik Sense and NPrinting sites
  • you may have Group Policy set to always prompt for username and password
  • you may have missing entries in your Trusted Origins in NPrinting which whitelist acceptable sites

cheers

Lech

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
David_Friend
Support
Support

@punitpopli have you compared all your settings from your working environment to look for any differences between them?

punitpopli
Specialist
Specialist
Author

Thank you @Lech_Miszkiewicz  and  @David_Friend  for your response

I have added all the environments as a Trusted login under OnDemand setting on NPrinting server and it didn't ask for password and open the report.. So this is working fine 

Another issue am facing with this is - 

When a user click on the OnDemand button it gets as error saying " Unable to Connect to server" as and when user open the NPrinting server and then click on the OnDemand button it works fine

Any  idea why this is the case? why a user needs to login into NPrinting server before clicking on the OnDemand button.?

Do I have to add /update any setting to make it function smoothly between NPrinting & Qlik Sense

Lech_Miszkiewicz

As mentioned before - You must configure 3rd party trusted SSL certificates for Qlik Sense and NPrinting in order to have fully seamless logon. Those typically would need to be FQDN.

also watch this to have full understanding of the problem:

https://www.youtube.com/watch?v=eHVBVoLy16Y

 

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
David_Friend
Support
Support

@punitpopli when you open your NPrinting webconsole, do you get any certificate prompt/warnings.

punitpopli
Specialist
Specialist
Author

thank you for sharing the link , will go though  the details

punitpopli
Specialist
Specialist
Author

nope, Nprinting is working fine as all the required certificates is installed while installation. the problem I face or any other user faces when they click on ondemand button from Qlik Sense