No result on user query from QMC with error "The communication with the qlikview server failed"

[josefachado]

After installing QV Server 12.4 SR4 we are experiencing problems looking up users in the AD (LDAP protocol) in the QMC. On some machines we get a result in 2 minutes without an error and on others no result with the error"The communication with the qlikview server failed (Timeout)"

We tried the following:

• Reinstalling the software, didn 't work.
• Fixing the installation, didn 't work

The only thing that did the trick is removing everything related to Qlikview on the System disk and then doing a clean install of QV Server 12.4 SR4.

We can 't find the problem. Does anyone have an idea?

Thnx!

[Chip_Matejowsky]

Hi @josefachado,

In troubleshooting this issue you will likely need extensive log review and may need to involve Qlik R&D, so zuggest you contact Qlik Support directly for this issue. 

Best Regards

[josefachado]

Yes, maybe that 's a better idea 😁.