If you are opening a support ticket the following information would speed up the process.
1. In the QMC on the "System" tab open the "About" option and copy this information and paste it to the case. This will give Support the license numbers, Operating system, Qlik Version and much more.
2. Provide the logs for the area that you are having problems with. If you have a task fail, the task & document Log for that task would be a good starting point. The web server logs aren't would not be.
3. A screen shot showing the problem would be valuable and steps to reproduce the proble.
4. If you are having an issue with a Dashboard, please provide a sample Dashboard the shows the issue. Also, remove section access so we can get into the document.
5. If asked any question from the person assigned to you ticket, please answer in a timely manner.
6. If a solution works and your issue is solved or if you found a solution please let support know where we can close the ticket.
Bill
Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
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