Version 4.4. Current as of: 8th August 2023
Qlik and Talend, a Qlik company, may from time to time use the following Qlik and Talend group companies and/or third parties (collectively, “Subprocessors”) to process personal data on customers’ behalf (“Customer Personal Data”) for purposes of providing Qlik and/or Talend Cloud, Support Services and/or Consulting Services.
Qlik and Talend have relevant data transfer agreements in place with the Subprocessors (including group companies) to enable the lawful and secure transfer of Customer Personal Data.
Please note that, as of the date of the most recent version of this list, Qlik and Talend do not process Customer Personal Data on each other’s behalf (i.e., if you purchase Qlik offerings, your organization’s Customer Personal Data will only be processed by Qlik affiliates and Qlik third party subprocessors, and not those of Talend, and vice-versa).
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Subprocessors for Qlik offerings:
Third party subprocessors for Qlik Cloud |
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Third Party |
Location of processing |
Service Provided |
Amazon Web Services (AWS) |
If EU region is chosen: - Ireland (Republic of); Paris, France (back-up); & - Frankfurt, Germany; Milan, Italy (back-up); or - London, UK; Spain (back-up)
- Frankfurt, Germany (Blendr only). If US region is chosen: - North Virginia, US; & - Ohio, US (back-up). Customer may select one of two APAC locations: - Sydney, Australia; Melbourne, Australia (back-up); or - Singapore; - Seoul, South Korea(back-up ). |
Qlik Cloud is hosted through AWS |
|
Located in Australia if Sydney Australia server chosen. |
Secondary Qlik Cloud backups for Australia server |
MongoDB |
If EU region is chosen: - Ireland (Republic of); Paris, France (back-up); or - Frankfurt, Germany; Milan, Italy (back-up); or - London, UK; Spain (back-up)
- Frankfurt, Germany (Blendr only). If US region is chosen: - North Virginia, US; Ohio, US (back-up). Customer may select one of two APAC locations: - Sydney, Australia; Melbourne, Australia (back-up); or - Singapore; Seoul, South Korea(back-up). |
Any data inputted into the Notes feature in Qlik Cloud |
Third party subprocessors for Support Services and/or Consulting Services The vast majority of Qlik’s support data that it processes on behalf of customers is stored in Germany (AWS). However, in order to resolve and facilitate the support case, such support data may also temporarily reside on the other systems/tools below. |
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Amazon Web Services (AWS) |
Germany |
Support case management tools |
Salesforce |
UK |
Support case management tools |
Grazitti SearchUnify |
United States |
Support case management tools |
Microsoft |
United States |
Customer may send data through Office 365 |
Ada |
Germany |
Support Chatbot |
Persistent |
India |
R&D Support Services |
Altoros |
United States |
R&D Support Services |
Ingima |
Israel |
R&D Support Services |
Galil |
Israel |
R&D Support Services |
ISS Consult |
Romania |
Support services for Blendr only |
Wipro |
India |
IT support services |
Third party subprocessors for mobile device apps |
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Google Firebase |
United States |
Push notifications |
Qlik Affiliate Subprocessors These affiliates may provide services, such as Consulting or Support, depending on your location and agreement(s) with Qlik. Qlik’s Support Services are predominantly performed in the customer’s region: EMEA – Sweden, Spain, Israel; Americas – USA; APAC – Japan, Australia, India. |
|
Subsidiary Affiliate |
Location |
QlikTech International AB |
Sweden |
QlikTech Nordic AB |
Sweden |
QlikTech Latam AB |
Sweden |
QlikTech Denmark ApS |
Denmark |
QlikTech Finland OY |
Finland |
QlikTech France SARL |
France |
QlikTech Iberica SL (Spain) |
Spain |
QlikTech Iberica SL (Portugal liaison office) |
Portugal |
QlikTech GmbH |
Germany |
QlikTech GmbH (Austria branch) |
Austria |
QlikTech GmbH (Swiss branch) |
Switzerland |
QlikTech Italy S.r.l. |
Italy |
QlikTech Netherlands BV |
Netherlands |
QlikTech Netherlands BV (Belgian branch) |
Belgium |
Blendr NV |
Belgium |
QlikTech UK Limited |
United Kingdom |
Qlik Analytics (ISR) Ltd. |
Israel |
QlikTech Netherlands BV (Russian branch) |
Russia |
QlikTech International Markets AB (DMCC Branch) |
United Arab Emirates |
QlikTech Inc. |
United States |
QlikTech Corporation (Canada). |
Canada |
QlikTech México S. de R.L. de C.V. |
Mexico |
QlikTech Brasil Comercialização de Software Ltda. |
Brazil |
QlikTech Japan K.K. |
Japan |
QlikTech Singapore Pte. Ltd. |
Singapore |
QlikTech Hong Kong Limited |
Hong Kong |
Qlik Technology (Beijing) Limited Liability Company |
China |
QlikTech India Private Limited |
India |
QlikTech Australia Pty Ltd |
Australia |
QlikTech New Zealand Limited |
New Zealand |
Subprocessors for Talend offerings
Third party subprocessors for Talend Cloud |
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Third Party |
Location of processing |
Service Provided |
Amazon Web Services (AWS) |
Talend Cloud United States: USN. Virginia; Oregon (backup) EMEA: - Frankfurt, Germany; - Ireland (Republic of)(backup) APAC: • Tokyo, Japan; Singapore (backup; & • Sydney, Australia; Singapore (backup)
Stitch United States: · N. Virginia; Oregon (backup) EMEA: · Frankfurt, Germany; Ireland (Republic of) (backup) |
These Talend Cloud locations are hosted through AWS |
Microsoft Azure |
United States: California; Virginia (backup) |
These Talend Cloud locations are hosted through Microsoft Azure |
MongoDB |
See Talend Cloud locations above |
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Third party subprocessors for Support Services and/or Consulting Services: In order to provide Support and/or Consulting Services, the following third party tools may be used. |
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Sub-processor |
Data Center Location |
Service Provided |
Github |
United States |
Support ticket replication, troubleshooting |
Intercom |
United States |
In-app customer support messaging service |
Atlassian |
France United States |
Project management; support issue tracking |
Microsoft |
United States |
Email provider, if the Customer sends Customer Personal Data through email. |
Proofpoint Secure Share
|
United States
|
File sharing if Customer files include Customer Personal Data. |
Salesforce |
United States |
CRM; support case management |
Talend Affiliate Subprocessors
These affiliates may provide services, such as Consulting or Support, depending on your location and agreement(s) with Talend. Qlik’s Support Services are predominantly performed in the customer’s region: EMEA – France, Germany, UK, Americas – USA, Canada, APAC – China, Japan, Australia, India, Singapore.
Subsidiary Affiliate |
Location |
Talend Australia Pty Ltd. |
Australia |
Talend China Beijing Technology Co. Ltd. |
China |
Talend (Canada) Limited |
Canada |
Talend SAS |
France |
Talend Germany GmbH |
Germany |
Talend Data Integration Services Private Limited |
India |
Talend Italy S.r.l. |
Italy |
Talend Limited |
Ireland |
Talend KK |
Japan |
Talend Netherlands B.V. |
Netherlands |
Talend Sucursal Em Portugal |
Portugal |
Talend Singapore Pte. Ltd. |
Singapore |
Talend Spain, S.L. |
Spain |
Talend Sweden AB |
Sweden |
Talend GmbH |
Switzerland |
Talend Ltd. |
United Kingdom |
Talend, Inc. |
United States |
Talend USA, Inc. |
United States |
In addition to the above, other professional service providers may be engaged to provide you with professional services related to the implementation of your particular Qlik and/or Talend offerings; please contact your Qlik account manager or refer to your SOW on whether these apply to your engagement.
Qlik and Talend reserve the right to amend its products and services from time to time. For more information, please see www.qlik.com/us/trust/privacy and/or https://www.talend.com/privacy/.
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