gateway data movement install

[LeFigueiredo]

I'm trying to install the gateway, but during the RPM package installation, I'm getting the following error after the installation command:

I couldn't find anything related to this error in any part of the documentation. 

I managed to generate the key, added it to the cloud successfully, but when I reach the step of activating the service, it simply doesn't exist. I don't know if there is any connection with the error before, but since it couldn't identify the file, when I try to start the service using systemctl, it says the service doesn't exist.

I don't know what went wrong with my installation. Could someone help me?

[MartinBurgos]

Hi there,

You are getting that error because the service was not created. 

Can you please run the following commands?

cat /etc/os-release

sudo verbose=true QLIK_CUSTOMER_AGREEMENT_ACCEPT=yes rpm -ivh qlik-data-gateway-data-movement.rpm

I look forward to hearing from you.

Kind Regards,

Martin

[LeFigueiredo]

Hello, thank you very much for the prompt response.

I'm sending the operating system's cat:

And also the message after execution with these new parameters:

It did indeed create the repagent, but even after the key was generated, it still hasn't created the service. 

I tried to cat the created path, but it returns an error message saying that it doesn't exist.

Is this a problem on my end? Or have there been other people with the same issue?

[MartinBurgos · Accepted solution]

Hi there,

The issue was caused because you are using Fedora.

Replicate and Data Movement will create the service script in the /etc/init.d path. Unfortunately, this path doesn't exist in Fedora.

The equivalent path is /etc/rc.d/init.d but all the installation scripts will generate the necessary files pointing to that path.

Can you please try it in a CENTOS 8.x or RHEL 8.x and let us know if that works?

I hope this helps!

Kind Regards,

Martin

Please feel free to accept this message as a solution if it answers your inquiry

[raghujakkani]

I got the similar error. Mine is CentOS version 9. Is Version 9 compatible ? 

[Alessandro87]

I have the same problem on Ubuntu.

Does anyone have a solution?

[MartinBurgos]

Hi @Alessandro87,

Unfortunately, Ubuntu is not supported.

@raghujakkani,

Red Hat Enterprise Linux 9.x is supported from November 2023 Service Release 01. If you still need help, contact our support team via live chat.

Kind Regards,
Martin