Q&A with Qlik: Navigating Support Resources

[Katie_Davis]

Join Qlik Support's office-hours, recorded live, where our experts answer your questions and give more insight on our data analytics products and features. This month's topic talks about navigating Qlik Support's resources!

Questions:

• 10:38 Where to find self service resources.
• 17:27 What are Qlik Fix videos?
• 23:38 Where to post what in the Qlik Community forums.
• 26:46 Difference between Qlik Support and Professional Services
• 30:06 How to contact Qlik Support.
• 32:01 Learn more about Qlik's Chat Bot.
• 34:47 When are live chat agents available?
• 35:00 What to do if no live chat agent is available.
• 36:25 Resources requiring Qlik Community login
• 38:32 What is the difference between Severity 1, 2, and 3?
• 39:33 What to do if a production environment is down?
• 42:50 When to engage with your Qlik Partner
• 45:20 What else can you find on the Qlik Community?
• 49:32 Where to leave product suggestions and ideas.
• 50:04 Get to know the Qlik Gallery; share and explore Qlik Sense Apps
• 50:52 All Qlik Resources in one space

Transcript Attached.

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