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Date Last Visited
‎2019-07-11 11:55 AM
Member Profile
I have spent many years in and around contact centers, managing technology and deploying applications for always a better customer experience. One of the trickiest tasks when managing a contact center remains to estimate the impact on the customer satisfaction and measure the ROI of any new change: Tool, Process or Organization. Reason why, I am convinced that Analytics is a must have.
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Member Since ‎2016-03-24