Contributor II
Contributor II
Qlik Introduces a New Era of Visualization! READ ALL ABOUT IT
Activity Feed
Contact Me
Online Status
Date Last Visited
‎2020-02-04 10:57 AM

Member Profile

I have spent many years in and around contact centers, managing technology and deploying applications for always a better customer experience. One of the trickiest tasks when managing a contact center remains to estimate the impact on the customer satisfaction and measure the ROI of any new change: Tool, Process or Organization. Reason why, I am convinced that Analytics is a must have.

Community Stats

Posts 14
Solutions 1
Likes Given 6
Likes Received 3
Member Since ‎2016-03-24