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seb-custics
Contributor II
Contributor II
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‎2020-02-04 10:57 AM

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I have spent many years in and around contact centers, managing technology and deploying applications for always a better customer experience. One of the trickiest tasks when managing a contact center remains to estimate the impact on the customer satisfaction and measure the ROI of any new change: Tool, Process or Organization. Reason why, I am convinced that Analytics is a must have.

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Posts 14
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Likes Given 6
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Member Since ‎2016-03-24