Qlik Alerting is not working. Not able to send and receive alerts through Alerting.

[ne_kau]

Hi ,

Qlik Alerting is not working. Not able to send and receive alerts through Alerting. 

Facing this issue is both test and prod environments.

Kindly support to troubleshoot this issue.

Qlik Alerting

Thanks in advance,

Neha Kaushik

[Vinay_B]

Hi @ne_kau What is the error you receive?

Have you checked this post already? - https://community.qlik.com/t5/Techspert-Thursdays/STT-Troubleshooting-Qlik-Alerting-Setup/td-p/17202...

Thanks!

[ne_kau]

Hi Vinay_Bhat,

Thank you for sharing the support link , I will check for the root cause.

The below error got logged in alerting logs:

126    20211011T090552.533+0200    IT#####-NT####    1.1.16    Global    ERROR    Internal server error. Please check Logs.

Thanks & Regards,

Neha Kaushik

[ne_kau]

Hi Vinay_Bhat,

We checked the support link that you had shared previously, and we can see Qlik_Alerting attribute is in placed on our alerting server. 

Regards,

Neha Kaushik

[Vinay_B]

Hi @ne_kau  Can you share the log here or would you mind letting me know what error you see in the Log?

Also if you are on Qlik Alerting November 2020, this seems like a bug. Have you tried upgrading?

Also check this post - https://community.qlik.com/t5/Knowledge/Qlik-Alerting-quot-Internal-Server-Error-quot-when-setting-u...

Let me know if this helps. Thanks!

[ne_kau]

Hi @Vinay_B ,

We are using Qlik alerting May 2021 version. 

While using Alerting interface we are also getting error : "Internal server error. Please check Logs."

and also scan status shows never scanned as highlighted below:

The below error got logged in alerting logs:

126    20211011T090552.533+0200    IT#####-NT####    1.1.16    Global    ERROR    Internal server error. Please check Logs.

Regards,

Neha Kaushik

[Vinay_B]

Hi @ne_kau I see that you have raised a support case - 00007981. Can you please respond to the ticket so that we can forward the ticket to Alerting specialist for a faster resolution?

If any issues, do let me know and I can assist.

[Vinay_B · Accepted solution]

Hi @ne_kau 

I could see that you didn't reply to the case and it is closed. Can this thread be archived or do you still need assistance?

Thanks!

[ne_kau]

Hi Vinay_Bhat,

The case has been closed, as my account need to configure as a signature account. We have raised another case in parallel (with signature account) to investigate this issue in more detail. You can achieved this thread.

Thanks!

Regards,

Neha