Not able to access QlikSense hub

[Sivapriya_d]

Hi All,

We are managing QlikSense enterprise platform and one of the users could able to access hub and got error as in the  attached error 1 image .

Reading few threads in Community , I did following things

1.Confirmed the host is white listed

2. Removed user from QMC and asked the user to login again .No luck though the user got added in QMC automatically.

After step 2  troubleshooting the  user is getting error in the error 2 image attached 

Can you please help me to resolve it 

Thanks in Advance!

Thanks,

Siva