Qlik sense mashup loose connection on apple devices

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When I open the Qlik Sense mashup on iPad in Safari it works fine until I minimize browser window. After opening a browser again I 'm getting error: "Connection lost. Make sure that Qlik Sense is running properly..".

It happens for mashups and for apps directly in QlikSense on any apple devices. On Windows everything works fine.

Looks like apple devices close websocket connection when browser is minified.  Does anyone faced this issue? How can I keep connection alive? Or how can I "reopen" mashup without refreshing a page and keep variables and selections?

[bhavinksoni84]

Hi I am facing the same issue.

Server - Qlik Sense May 2022 Patch 6 - 14.67.17
Device - iphone 13 / ipad (8th gen)
OS - iOS 15.6
Browser - Safari and Chrome

I have Multi-page mashup optimized for mobile.

On Android and Windows mobile device it works perfectly fine.
On iphone the mashup works fine, but when browser back button or front button is pressed, or gesture used to swipe left to right to go back one page. i get error
"Connection Lost. Make sure that Qlik Sense is running properly..."

This happens in Safari as well as chrome browser on iOS devices.I tried adding "<add key="WebSocketPingInterval" value="60" />" to proxy.exe.config file. But no use.

Please need support on this ASAP.