Why changes to apps are lost?

[#1]

Hi!

I use Qlik Sense version 3.0.0. Changes made to apps, like editing variables, deleting variables, editing measures are occassionally lost. Sometimes it happens when the app is reloaded. Sometimes it is enough to reload the browser after a while (or a longer while). I am curious if somebody else experiences this and if there is something that can be identified as a cause for such a behaviour.

[marcohadiyanto]

Hi,

My team experiencing same issue.

QS Enterprise June 2018

using chrome.. 20 min works gone..

Thanks

[adrianomundim]

Same problem, same version, same browser. Hours and hours of work lost.

Chrome, June 2018.

[anushree1]

I also experienced this issue again and lost 4 hours of my work, seems like the bug is not fixed yet

@Michael_Tarallo 

[Michael_Tarallo]

Hi guys - this has been addressed - but I believe your issue might be because you are using multiple browser tabs - with similar pages open in each tab. Please advise. If that is the case - do no open multiple browser tabs with the same editor windows or apps.

If you do notice this ocurring again, please advise on what the state of your browser is and how many tabs are open.

Thank you

Mike

[adrianomundim]

Hi, Mike.

I my case I did not have open multiple similar pages. Just one of Script
Editor and other of visual development in the same browser.

I have here a connection to QS Server that is in other building. I think
this is the cause of my problem.

Thanks for helping me.

[ken4runner]

We are also seeing a similar issue. any update on this issue, is there a bug number or a knowledge article about this behavior with any workarounds to avoid the issue of losing hours of development work?

[Anonymous]

See if the app owner is the Service account or a User no longer licensed, if it is, change the owner to a licensed user.

EDL

[cotiso_hanganu]

Hi Mike,

With all the love and respect... Something is very wrong... (I know it's not your personal fault, you are just the one taking the heat... )

But this is a major issue: instability of saving your work without any warning is not a joke and can become a deal breaker, sooner or later and a major loss of market trust in Sense platform.

(I have experienced this in multiple ocassions within some demo sessions, and it really hurts...)

Since it is more than half year the issue is known... Is there an update. (Especially if we are talking about Sense Desktop, there is no other support channel, so I am counting on you !)

Tx for all your past and future efforts on this !

Sempre fi,

Cotiso

[Michael_Tarallo]

Hi Cotiso - I will send this to our PM - can you please also open a case with Qlik Support following this:

https://community.qlik.com/t5/New-to-Qlik-Sense/Open-a-Support-Case-as-a-Guest/td-p/1669051

Let me know

Regards,

Mike

[QlikUpdate]

Hi, Cotiso,

I assume you are still seeing this with some frequency, since you are posting about it. I know this was an issue some months ago, and at that time I was seeing it frequently even on my own tenant. But we fixed the issue a while back and I haven’t experienced it since then. 

I’m wondering if there’s an issue with your tenant. I agree with Mike. You should log a case, and let them know that I suggested it might be an individual tenant issue. 

Joe