We have Qlik Cloud applications in which certain users have the ability to export data, either by using a third party extension or via the native 'export' function found as the top right of a visualization, and some users that do not. The users that cannot export cannot see the button to export data and clicking upon the third party extension gives them a 401 error.
For all intents and purposes, users that can have the exact same permissions as those that cannot. For reference, we do use an IdP to authenticate users from both within and outside of our organization. But the delineation in valid access does not seem connected to either an organization nor space.
Any help or ideas for troubleshooting are very much appreciated,
Try with the browser in incognito mode and without extensions and check if everything works fine. If it does, clean up the cache and remove any extension. Also try with another browser, or from another network if possible,
Daniele - Principal Technical Support Engineer & SaaS Support Coordinator at Qlik If a post helps to resolve your issue, please accept it as a Solution.
