Multiple active users detected issue

[HawthorneJ_SCFT]

Hi, does anyone know why I'm getting this when I go to the home page of our SaaS tenant?

{
"errors": [
{
"title": "Multiple active users detected with the same e-mail, please contact your administrator",
"code": "LOGIN-12",
"status": "400"
}
],
"traceId": "0000000000000000f91434b23b332a73"
}

[rubenmarin · Accepted solution]

Hi, you can try with this support article: https://community.qlik.com/t5/Official-Support-Articles/Qlik-Cloud-login-error-via-IDP-Multiple-acti...