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Anonymous
Not applicable

Could not install addtional packages

Every time I opened the software , DQ 6.0 told me to intall addtional packages. I tried 10+ times and could not install the packges
Please help.
0683p000009MB6h.png 0683p000009MB0A.png
Labels (2)
9 Replies
Anonymous
Not applicable
Author

Hi wilsonli88,
What's your OS? Is the networking Ok with you? Could you please paste the full error message into forum(screenshot 2 don't display the whole error message)?
Best regards
Sabrina
Anonymous
Not applicable
Author

OS:  win7 64bit
Network is OK
Today's error log :
!ENTRY org.eclipse.jdt.launching.macosx 4 0 2015-08-04 09:09:15.966
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.jdt.launching.macosx
  Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=macosx)"
    at org.eclipse.osgi.container.Module.start(Module.java:434)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
    at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
    at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
!ENTRY org.eclipse.jdt.launching.ui.macosx 4 0 2015-08-04 09:09:15.966
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.jdt.launching.ui.macosx
  Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=macosx)"
    at org.eclipse.osgi.container.Module.start(Module.java:434)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
    at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
    at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:09:17.339
!MESSAGE 2015-08-04 09:09:17,324 INFO  org.talend.dataprofiler.rcp.Activator  - Starting Talend Profiling platform.

!ENTRY org.eclipse.emf.ecore 2 0 2015-08-04 09:09:33.715
!MESSAGE Both 'org.talend.model' and 'org.talend.model' register a package for 'platform:/resource/org.talend.model/model/TalendFile.xsd'
!ENTRY org.eclipse.core.resources 2 10035 2015-08-04 09:09:33.969
!MESSAGE The workspace exited with unsaved changes in the previous session; refreshing workspace to recover changes.
!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:10:37.427
!MESSAGE 2015-08-04 09:10:37,426 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for jackcess-2.0.8.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:10:37.481
!MESSAGE 2015-08-04 09:10:37,481 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for h2-1.3.160.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:10:37.483
!MESSAGE 2015-08-04 09:10:37,482 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sas.svc.connection.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:10:37.483
!MESSAGE 2015-08-04 09:10:37,483 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sas.intrnet.javatools.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:10:37.484
!MESSAGE 2015-08-04 09:10:37,483 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for mariadb-java-client-1.1.7.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:10:37.484
!MESSAGE 2015-08-04 09:10:37,484 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sapdbc.jar is not available
!SESSION 2015-08-04 09:11:50.012 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.7.0_67
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=zh_CN
Command-line arguments:  -os win32 -ws win32 -arch x86_64
!ENTRY org.eclipse.jdt.launching.macosx 4 0 2015-08-04 09:11:50.954
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.jdt.launching.macosx
  Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=macosx)"
    at org.eclipse.osgi.container.Module.start(Module.java:434)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
    at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
    at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
!ENTRY org.eclipse.jdt.launching.ui.macosx 4 0 2015-08-04 09:11:50.957
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.jdt.launching.ui.macosx
  Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=macosx)"
    at org.eclipse.osgi.container.Module.start(Module.java:434)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
    at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
    at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:11:51.722
!MESSAGE 2015-08-04 09:11:51,720 INFO  org.talend.dataprofiler.rcp.Activator  - Starting Talend Profiling platform.

!ENTRY org.eclipse.emf.ecore 2 0 2015-08-04 09:11:54.205
!MESSAGE Both 'org.talend.model' and 'org.talend.model' register a package for 'platform:/resource/org.talend.model/model/TalendFile.xsd'
!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:12:47.840
!MESSAGE 2015-08-04 09:12:47,839 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for jackcess-2.0.8.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:12:47.893
!MESSAGE 2015-08-04 09:12:47,892 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for h2-1.3.160.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:12:47.894
!MESSAGE 2015-08-04 09:12:47,894 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sas.svc.connection.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:12:47.894
!MESSAGE 2015-08-04 09:12:47,894 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sas.intrnet.javatools.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:12:47.895
!MESSAGE 2015-08-04 09:12:47,895 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for mariadb-java-client-1.1.7.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-04 09:12:47.895
!MESSAGE 2015-08-04 09:12:47,895 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sapdbc.jar is not available
Anonymous
Not applicable
Author

I deleted the software and reinstalled, the error message as follows when finishing install addtional packages.
0683p000009MAv2.png
Anonymous
Not applicable
Author

Hi,
First of all, could you please check if TDQ chart and sqlexplorer jar files have been downloaded into C:\Users\"YourCurrentUser" \.m2\repository\org\talend\libraries(4 .jar files for DQ, please see my screenshot)
If so,please follow up the jira issue:
https://jira.talendforge.org/browse/TDQ-10595
to copy jar files into studio/plugins by manual. After that, check if you can use sqlexplorer and Graph in your TDQ studio successfully?

For your issue"Abnormal workbench condition, please re-new a workspace to see if it works?
NOTE:
When you are installing/re-installing a new studio, please close the "Welcome page" firstly and install additional packages then.
https://jira.talendforge.org/browse/TDQ-10687
Feel free to let us know if it is OK with you.
Best regards
Sabrina
0683p000009MBGC.png
Anonymous
Not applicable
Author

Thanks your suggestion, I found .jars in the machine.
0683p000009M9Qp.png
I reinstall the DQ according to your advice, and found  "abnormal workbench condition"  didn't appear.

And error logs is following:
------------start------
!SESSION 2015-08-06 10:23:07.637 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.7.0_67
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=zh_CN
Command-line arguments:  -os win32 -ws win32 -arch x86_64
!ENTRY org.eclipse.jdt.launching.macosx 4 0 2015-08-06 10:23:08.537
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.jdt.launching.macosx
  Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=macosx)"
    at org.eclipse.osgi.container.Module.start(Module.java:434)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
    at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
    at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
!ENTRY org.eclipse.jdt.launching.ui.macosx 4 0 2015-08-06 10:23:08.540
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.jdt.launching.ui.macosx
  Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=macosx)"
    at org.eclipse.osgi.container.Module.start(Module.java:434)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
    at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
    at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
    at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
!ENTRY org.talend.platform.logging 1 0 2015-08-06 10:23:09.294
!MESSAGE 2015-08-06 10:23:09,292 INFO  org.talend.dataprofiler.rcp.Activator  - Starting Talend Profiling platform.

!ENTRY org.eclipse.emf.ecore 2 0 2015-08-06 10:23:11.374
!MESSAGE Both 'org.talend.model' and 'org.talend.model' register a package for 'platform:/resource/org.talend.model/model/TalendFile.xsd'
!ENTRY org.talend.platform.logging 1 0 2015-08-06 10:23:20.896
!MESSAGE 2015-08-06 10:23:20,895 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for jackcess-2.0.8.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-06 10:23:20.900
!MESSAGE 2015-08-06 10:23:20,900 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for h2-1.3.160.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-06 10:23:20.901
!MESSAGE 2015-08-06 10:23:20,901 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sas.svc.connection.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-06 10:23:20.901
!MESSAGE 2015-08-06 10:23:20,901 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sas.intrnet.javatools.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-06 10:23:20.902
!MESSAGE 2015-08-06 10:23:20,902 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for mariadb-java-client-1.1.7.jar is not available

!ENTRY org.talend.platform.logging 1 0 2015-08-06 10:23:20.902
!MESSAGE 2015-08-06 10:23:20,902 INFO  org.talend.commons.exception.CommonExceptionHandler  - The download URL for sapdbc.jar is not available
---------------end---------
Please help
Anonymous
Not applicable
Author

Hi,
For this FrameworkEvent ERROR, please take a look at a related jira issue: https://jira.talendforge.org/browse/TUP-2630
Can you start your studio successfully?
Best regards
Sabrina
Anonymous
Not applicable
Author

Hi,
I can't browse https://jira.talendforge.org/browse/TUP-2630 , can u ?
I can start studio, but there are no graphs in analysis results without the additional packages .
Please help.
Anonymous
Not applicable
Author

Hi,
https://jira.talendforge.org/browse/TUP-2630
I can start studio, but there are no graphs in analysis results without the additional packages .
Please help.

Have you tried to copy jar files from C:\Users\"YourCurrentUser" \.m2\repository\org\talend\libraries into studio/plugins by manual as I mentioned in post #5?
Best regards
Sabrina
0683p000009MBGH.png
Anonymous
Not applicable
Author

I can't find any download urls of two packages in the website u gave me:
"
First of all, could you please check if TDQ chart and sqlexplorer jar files have been downloaded into C:\Users\"YourCurrentUser" \.m2\repository\org\talend\libraries(4 .jar files for DQ, please see my screenshot)
If so,please follow up the jira issue:
 https://jira.talendforge.org/browse/TDQ-10595

"
Please help.