Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
Learn more at https://ptarmiganlabs.com
Open Source at GitHub: https://github.com/ptarmiganlabs/helpbutton-qs
Download latest release: (https://github.com/ptarmiganlabs/helpbutton-qs/releases
Discoveries
This extension can help uncovering otherwise hard to find usability issues and direct user sentiment by giving users an immediate, in-app mechanism to rate apps and report bugs. Administrators discover exactly which app, sheet, browser, and environment a user was in when an issue occurred or feedback was submitted, removing the guesswork from application support.
Impact
HelpButton.qs significantly reduces support friction and eliminates the time-consuming back-and-forth usually required to troubleshoot vague user issues. By supplying contextual tooltips right alongside complex visualizations, it accelerates user onboarding and saves hours of manual documentation routing.
Audience
The primary audience spans from everyday Qlik Sense Users (who benefit from contextual help on their sheets) to System Administrators / Developers (who monitor the feedback payloads). The button is displayed prominently in the native Qlik Sense app toolbar and tooltips are rendered on specific charts, making it an ever-present, mission-critical asset accessed continuously by anyone using the deployed apps.
Data and advanced analytics
HelpButton.qs automatically captures dynamic session metadata (User ID, App ID, Sheet ID, Qlik Version) securely through the native Qlik API directly within the extension. It then packages and transports these insights via flexible authenticated webhook payloads (POST requests) seamlessly to external workflow platforms or just plain text files on a server.