License Accept dialog unresponsive on Mac OS Sierra

[Anonymous]

I installed TOS_BD 6.4.1 on Mac OS Sierra.  When I double click on the app to start it, the splash screen comes up, then the license accept dialog comes up, but is unresponsive.  The accept button is there, and blue like it is active.  I can’t proceed past this dialog.  The error is the same whether I unzipped with the Mac utility or a third party tool.  The zip archive should be ok, I tested it on a windows machine and it worked.  The log file says:

!SESSION 2017-11-15 21:20:25.248 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_152
java.vendor=Oracle Corporation
BootLoader constants: OS=macosx, ARCH=x86_64, WS=cocoa, NL=en_US
Framework arguments: -keyring /Users/xxxx/eclipse_keyring -showlocation
Command-line arguments: -os macosx -ws cocoa -arch x86_64 -keyring /Users/davidrosenblum/.eclipse_keyring -showlocation

!ENTRY org.eclipse.equinox.ds 4 0 2017-11-15 21:20:25.813
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.equinox.ds [4]
Unresolved requirement: Import-Package: org.eclipse.equinox.internal.util.event; version="1.0.0"

at org.eclipse.osgi.container.Module.start(Module.java:434)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1562)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

!ENTRY org.eclipse.compare.win32 4 0 2017-11-15 21:20:30.296
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.compare.win32 [88]
Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=win32)"

at org.eclipse.osgi.container.Module.start(Module.java:434)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

!ENTRY org.eclipse.compare.win32 4 0 2017-11-15 21:20:31.922
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.eclipse.compare.win32 [88]
Unresolved requirement: Require-Capability: eclipse.platform; filter:="(osgi.os=win32)"

at org.eclipse.osgi.container.Module.start(Module.java:434)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1498)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
:

[dhans0023]

Thanks for the link to the java version 151. That worked for me. The 171, 172, or version 10 didn't work at this time. May 2nd 2018

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@netsorowrote:

I had the same issue with TOS for BD 6.5.1 on Mac OS Sierra, i only installed JAVA 8u151 from this link  :http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html?printOnly=...

---

[Anonymous]

Thank you, it works

[Anonymous]

Hi,

I have JDK8_1.7 how to lower it to JDK8_1.5. I am facing the dialog box unresponsive error. Can you please help me on this.

[Anonymous]

first you need to uninstall the JDK8_17 and then install the JDK8_15 from the link provided in the above comment :

http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html?printOnly=...

[Anonymous]

The posting above show you how to get Talend to use a particular version of Java.  It doesn't matter how many versions of Java are installed.  The plist.info points Talend to the the desired install.  

[Anonymous]

This link works, but requires an Oracle account (can create easily and free).  Remember to download the JDK 151, not the JRE.

This process to firstly identify that Java was missing (error messages are terrible, vague and misleading), install the latest JRE, install the latest JDK, install old version of JDK, install specific old version of JDK, and update the config to specify which one to use has been painful.  Lucky this software doesn't have a paid licence otherwise I'd be demanding a refund already - before actually getting into the environment.  3 hours wasted.

[Anonymous]

update the TOSxxxx-macosx-cocoa.ini file, add 

-vm

/Library/Java/JavaVirtualMachines/jdk1.8.0_151.jdk/Contents/Home/bin/java

make sure it's the first line & second line. 

[Anonymous]

Hello,

This jira issue:https://jira.talendforge.org/browse/TUP-19313 has been fixed on 6.4.2, 7.1.1, 6.5.2, 7.0.2 .

We were confirmed by R&D that 7.1 which will be out in October this year will have the fix. M3 is currently available for download if you want to give it a try and it includes the fix: https://www.talend.com/products/data-integration/data-integration-manuals-release-notes/?

Sorry for the inconvenience.

Best regards

Sabrina

[Anonymous]

Hello Sabrina,

Have you noticed that you always answer with the same typified response?

This type of answers do not help the community, we come to this forum looking for help, it is not mandatory to answer if the answers do not contribute anything.

Thx