TAC Installation Error : Failed: error connecting to db server: no reachable Servers

[nmodi]

We are getting below error while installing TAC & DQ with SQL server as backend,

Error: There has been an error.

Error running /bin/sh -c "./semantic-dictionary-import.sh" :

2017-08-04T10:41:09.335-0500    Failed: error connecting to db server: no reachable

Servers

we verified that sql connection information are correct, server is able to connect sql server & required ports are open as well.

We restarted installation 3 times & everytime it get stuck on above point. 

Interestingly I can see that some tables got created in DQ db but no tables created on TAC. not sure where the problem is but we got stuck at this point now.

we are using 6.4 enterprise version.

[Anonymous]

Hello,

Are you using talend installer to install your TAC?

Please connect to the Talend Support Portal and log your request, so that we treat it with priority, through the support cycle.

https://login.talend.com/support-login.php

Best regards

Sabrina

[nmodi · Accepted solution]

Thanks Sabrina, we got it figured out. we had older db version that talend doesn't support, we were able to get it working with correct db version supported by talend.

Thanks,

Nimesh

[Anonymous]

Hello,

Great it has been fixed. Thanks for sharing your solution here.

Best regards

Sabrina