Talend does not open after update

[MCarvalho1700239030]

Hello,

I use Talend 7.3.1 and today, when I open Talend, I have a red message telling me update is required, and the button "update". After click in this button, Talend does not open any more.

A log file is created in configuration folder after I click on Talend-Studio-win-x86_64.exe.

but no error inside, only:

!SESSION 2024-03-18 18:21:26.978 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_202
java.vendor=Azul Systems, Inc.
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64

!ENTRY org.talend.platform.logging 1 0 2024-03-18 18:21:30.564
!MESSAGE 2024-03-18 18:21:30,557 INFO org.talend.platform.logging.Activator -
!!------------------------------------------------------------------------------!!
!! !!
!! TALEND !!
!! Starting Talend's platform log system.VERSION= 7.3.1.20220906_1110-patch !!
!! !!
!!------------------------------------------------------------------------------!!

how can i fix this?

Thanks in advance

[Xiaodi_Shi]

Hello,

We don't see any error stack in your log file. Is there any more error message in studio log?

It is located in <Talend Studio installation path>/workspace/.metadata/.log

You'd better raise a support case on talend support portal so that we could give you a remote assistance through support cycle with priority.

https://login.talend.com/support-login.php

Best regards

Sabrina