Unable to install - service: command not found

[Anonymous]

Hello All,

I am working with a user who is seeing the below error when trying to install ETL 5.2.2:
/bin/sh: service: command not found
below is the contents of the error log:
Log started 01/06/2014 at 16:45:43
Preferred installation mode : osx
Trying to init installer in mode osx
Error loading image leftImage. Incorrect format?
Error loading image splashImage. Incorrect format?
Mode osx successfully initialized
Executing service jaspersoft-jac stop
Script exit code: 127
Script output:

Script stderr:
/bin/sh: service: command not found
Error running service jaspersoft-jac stop : /bin/sh: service: command not found
Executing service jaspersoft-cmdline stop
Script exit code: 127
Script output:

Script stderr:
/bin/sh: service: command not found
Error running service jaspersoft-cmdline stop : /bin/sh: service: command not found
Does this have anything to do with the path not being set to absolute path?
Thanks,
Doug

[Anonymous]

Hi,
Did your use jasper OEM? Did you use MAC OS? Is it working when you get in the installation directory?
Best regards
Sabrina

[Anonymous]

Hello,

The user is using jasper OEM. Here are some comments from the user: " I work on Mac OS X 10.8.4. I couldn't find /sbin/service script install. Based on what I found on http://forums.cnet.com/7726-6132_102-2383069.html, /sbin/service is vulnerable in MAC that's why the service script is not part of Mac"
Thanks,
Doug

[Anonymous]

Hi,
I suspect the path can't be recognized by system.

Is it working when you get into the installation directory?

Best regards
Sabrina

[_AnonymousUser]

Which path should be changed? Also, can you please clarify when you ask "Is it working when you get into the installation directory?"

[Anonymous]

Hi,
Did the user use subscription version product? If so, he can open a ticket on Talend Support Portal so that we can give a remote assistance.
Best regards
Sabrina