Unexpected error, contact your administrator TAC

[Anonymous]

Hi, 
We have a big problem with one of our main job, 
The status of last run shows :'Unknown'
The descrption shows Unexpected error, contact your administrator
Nothing on the log 

and i can't do any action on the job regenarate deploy run i got the following error when i try:
The request action cannot be carried out because the execution task is still processing.
I tried to restart talend services but still not working the same issue the Job.
Cheers, 
Mouneer

[Anonymous]

Hi,
What's the build version you are using? Could you please check if there is any more error message in TAC error log( <ServersInstallationPath>\apache-tomcat-XXX\logs)? 
Best regards
Sabrina

[Anonymous]

The version shown on TAC is 5.5.1 

i couldnt find anymore error messages on the logs, concerning this issue on /var/log/apache2 log file 
and nothing also on /var/log/Tomcat7 
Kind regards, 
Mouneer

[Anonymous]

I tried to regenerate/deploy other jobs and it works, 
Seems to be the only job that cannot be killed/stopped or regenerate/deployed
or even runned. 
Regards, 
Mouneer

[Anonymous]

Hi  Mouneer,
Have you already reported a ticket on talend support portal? In this way, we can give you a remote assistance on your issue through support cycle with priority.
Best regards
Sabrina