[resolved] Unable to install TOS-win-x86-64 in win10

[Anonymous]

Hi Talent support team,

The TOS version is V6.2.1 and have configured the JAVA_HOME.

I have no idea how to fix the following issue.

SESSION 2016-12-14 15:56:36.288 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_111
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86_64

!ENTRY org.talend.designer.abstractmap 4 0 2016-12-14 15:56:37.757
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.talend.designer.abstractmap [12]
  Unresolved requirement: Require-Bundle: org.talend.core
    -> Bundle-SymbolicName: org.talend.core; bundle-version="6.2.1.20160704_1411"; singleton:="true"
       org.talend.core [171]
         Unresolved requirement: Require-Bundle: org.talend.libraries.dom4j-jaxen

at org.eclipse.osgi.container.Module.start(Module.java:434)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

!ENTRY org.talend.sqlbuilder 4 0 2016-12-14 15:56:37.835
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.talend.sqlbuilder [13]
  Unresolved requirement: Require-Bundle: org.talend.core.repository
    -> Bundle-SymbolicName: org.talend.core.repository; bundle-version="6.2.1.20160704_1411"; singleton:="true"
       org.talend.core.repository [685]
         Unresolved requirement: Require-Bundle: org.talend.core.runtime
           -> Bundle-SymbolicName: org.talend.core.runtime; bundle-version="6.2.1.20160704_1411"; singleton:="true"
              org.talend.core.runtime [774]
                Unresolved requirement: Require-Bundle: org.talend.model
                  -> Bundle-SymbolicName: org.talend.model; bundle-version="6.2.1.20160704_1411"; singleton:="true"
                     org.talend.model [349]
                       Unresolved requirement: Require-Bundle: org.talend.commons.runtime
                         -> Bundle-SymbolicName: org.talend.commons.runtime; bundle-version="6.2.1.20160704_1411"
                            org.talend.commons.runtime [702]
                              Unresolved requirement: Require-Bundle: org.talend.libraries.apache

at org.eclipse.osgi.container.Module.start(Module.java:434)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

!ENTRY org.talend.repository.view.di 4 0 2016-12-14 15:56:37.897
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.talend.repository.view.di [19]
  Unresolved requirement: Require-Bundle: org.talend.commons.ui
    -> Bundle-SymbolicName: org.talend.commons.ui; bundle-version="6.2.1.20160704_1411"; singleton:="true"
       org.talend.commons.ui [786]
         Unresolved requirement: Require-Bundle: org.talend.libraries.apache

at org.eclipse.osgi.container.Module.start(Module.java:434)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

!ENTRY org.talend.remote.commons 4 0 2016-12-14 15:56:37.913
!MESSAGE FrameworkEvent ERROR
!STACK 0
org.osgi.framework.BundleException: Could not resolve module: org.talend.remote.commons [23]
  Unresolved requirement: Import-Package: org.talend.utils
    -> Export-Package: org.talend.utils; bundle-symbolic-name="org.talend.utils"; bundle-version="6.2.1.20160704_1411"; version="0.0.0"
       org.talend.utils [243]
         Unresolved requirement: Require-Bundle: org.talend.libraries.apache; visibility:="reexport"

at org.eclipse.osgi.container.Module.start(Module.java:434)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1582)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.incStartLevel(ModuleContainer.java:1561)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.doContainerStartLevel(ModuleContainer.java:1533)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1476)
at org.eclipse.osgi.container.ModuleContainer$ContainerStartLevel.dispatchEvent(ModuleContainer.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

[Anonymous]

Hi,
Are you using 64 bit Window 10 and JDK 1.8? 
Did you download TOS_DI-2016xxxx_xxx-V6.2.1.zip file from talend official web site and unzip it by using windowRaR or 7zip completely?
Could you please re-install your V 6.2.1 to see if it works?
Best regards
Sabrina

[Anonymous · Accepted solution]

Thanks xdshi
Re-installed and works fine. 
Share me experience on this issue, I am installing the TOS on VM and directly copying the unzipped file from physical machine to VM, and it caused some files broken while copying them. If you are using the VM, please copying the zip and then unzip from VM.

[Anonymous]

Hi Icy,
Thanks for sharing your experience with us.
Could you please mark this topic as resolved? Feel free to let us know if there is any further help we can give.
Best regards
Sabrina

[Anonymous]

How to resolved it?

[Anonymous]

Hi,
Click the "Set this topic as resolved" link which is right underneath your initial post. 
Thanks for your time.
Best regards
Sabrina