Failed to open the selected hub - Cannot authenticate Qlik Sense Desktop against Qlik Sense Enterprise on Windows

[Sonja_Bauernfeind]

The user configures the authentication URL in the Qlik Sense Management Console and opens the URL in Qlik Sense Desktop.

The following error (fig 1)  is displayed:

Failed to open the selected hub

Fig 1

Environment

• Qlik Sense Enterprise on Windows 
• Qlik Sense Desktop 

Resolution

Verify if anonymous access is enabled for the virtual proxy hosting the authentication link. Anonymous access is not supported for authenticating Qlik Sense Desktop.

1. Open the Qlik Sense Management Console
2. Navigate to Virtual Proxies 
3. Open the Virtual Proxy hosting the authentication link
4. In the right-side menu, select Authentication
5. In the AUTHENTICATION section, select No anonymous user from the Anonymous access mode drop-down (see fig 2).
   
   Fig 2
   
   
6. Apply the changes. The Proxy will be restarted.

Related Content 

Qlik Sense Desktop launch fails with "You cannot access the selected hub"  

[Bluedot24]

How do I resolve for this issue if I have a Qlik Sense Business license

[Sonja_Bauernfeind]

Hello @Bluedot24 

If you were experiencing authentication issues with Qlik Sense Desktop against Qlik Sense Business, this may have been the root cause yesterday: Incident Solved - Qlik Sense Desktop Authentication Error.

All the best,

Sonja