Chat with us, search Knowledge, open a Case, read the latest Updates Blog, find Release Notes, and learn about our Programs.
Official Support Articles
Search or browse our knowledge base to find answers to your questions. The content is curated and updated by our global Support team
Account or Product issues? Start a chat with Support for automated answers, troubleshooting in real-time with a live agent, or step-by-step case creation for further investigation.
Production Down? Alert us of your high severity issue through our dedicated intake flow, where we’ll quickly assess and catalog your incident. Then, a Support Agent will be in contact within 30 minutes.
Manage your active and prior cases here. This is where you can upload necessary documents, add key stakeholders from your organization, and work with a specialized engineer to address your issues.
Support Updates Blog
Read and subscribe to the Support Updates blog. Here you will learn about new service releases, end of product support and general support topics.
Q&A with Qlik
Formally known as Talk to Experts Tuesday, Q&A with Qlik is our newly rebranded live Q&A chat! Meet the Qlik Team and have your questions answered in real time.
Hear directly from Qlik Techsperts! Formally known as Support Techspert Thursday, Techspert Talks is a free webinar to facilitate knowledge sharing held on the 3rd Thursday of each month.
Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
For details on our terms and conditions, review the Qlik Support Policy.
We're happy to help! Here's a breakdown of resources for each type of need.
|Support||Professional Services (*)|
|Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning.||Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement.|
(*) reach out to your Account Manager or Customer Success Manager
Your first line of support: https://community.qlik.com/
Looking for content? Type your question into our global search bar:
Subscribe to maximize your Qlik experience!
Q&A with Qlik
Live sessions with Qlik Experts in which we focus on your questions.
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.
Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.
Suggest an idea, and influence the next generation of Qlik features!
Get the full value of the community.
Register a Qlik ID:
To raise a new issue, all you need to do is chat with us. With this, we can:
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
A collection of useful links.