Support

Katie_Davis · 2023-05-24

Are you tired of waiting for support tickets to be addressed and resolved? Look no further! Our Support Chat is here to revolutionize your customer support experience, providing instant assistance, saving you time and effort.

Sonja_Bauernfeind · 2023-05-23

QlikView's May 2023 release, version 12.80, is available today on our Downloads page. Note: For Qlik NPrinting customers using QlikView, please hold off upgrading QlikView to today's May 2023 (12.80) release. An upgrade to Qlik NPrinting to the May 2023 release is required in parallel. Any other combinations of QlikView and Qlik NPrinting versions are not compatible. The May 2023 version of Qlik NPrinting is scheduled for release in the week of the 30th of May. Please subscribe to this post for any eventual updates. Looking for general upgrade advise? The below links will take you to the most recent release available on our help site. QlikView Upgrades and Updates| QlikView HelpSystem Requirements for QlikView Server| QlikView HelpPlanning your deployment| Qlik NPrinting HelpPlanning your upgrade| Qlik NPrinting Help

Sonja_Bauernfeind · 2023-05-16

Google's Universal Analytics will stop processing new hits on July 1st 2023 and makes room for Google Analytics 4. Continue loading your data using Qlik's new GA4 connector, available forQlik CloudandQlik Sense Enterprise on Windows as of today:Google Analytics 4 The new Google Analytics 4 connector will also be included in theQlik Web Connector Standalone package, which is anticipated to release in June 2023. Related Content and Relevant Sources: [GA4] Introducing the next generation of Analytics, Google Analytics 4 | support.googlePrepare for the future with Google Analytics 4 | blog.google

Sonja_Bauernfeind · 2023-05-09

We are introducing changes to the release cadence of our Qlik GeoAnalytics products, including: Server, Plus, Extensions, and Connectors for Qlik Sense Client Managed and QlikView. Beginning withMay 2023, we will be releasing one yearly update, with a target release month of February. If needed, we will deliver service releases throughout the year on demand. As always, we recommend upgrading to the latest available release and SR (service release). If you are looking for information on version compatibility, see our official documentation. General GeoAnalytics information About Qlik GeoAnalytics | Qlik GeoAnalytics Help Version Compatibility GeoAnalytics for Qlik Sense supported versions | Qlik GeoAnalytics HelpGeoAnalytics for QlikView supported versions | Qlik GeoAnalytics Help Please don't hesitate to reach out with any questions you might have.

Troy_Raney · 2023-05-08

May 16th at 10:00 EST / 16:00 CET

Sonja_Bauernfeind · 2023-05-03

We're excited to share the key changes that have arrived to our Ideation portal, which will improve our user experience, our efficiency with reviewing, and the scalability of our process.   For those new to Qlik Ideation: At Qlik Ideation, you (as a Customer, Partner Luminary or MVP) can vote for your favorite product ideas and suggest your own. All new ideas are reviewed by product management within 8 weeks of submission and consider all ideas for strategic fit. Product management also reviews hot and top ideas at the beginning of every planning cycle. What has changed? TheSuggest and Browsepage now has an embedded Qlik Sense app. From here you can easily: Navigate to the next sheet to search, filter, and engage with ideas. Suggest a new Idea. Use our newdashboard to search and filter by status, product label, user, and more. It also enables you to vote for, comment on, or evenindicate the priorityof ideas you’re interested in, as well astrack their status and subscribe to updates. Need more information? Watch a quick demo of the new Ideation process. Learn more about Ideation Find out How to Submit Ideas See what else we have planned for Future Ideation Updates We're looking forward to hearing your ideas!

Sonja_Bauernfeind · 2023-05-02

For Qlik Compose customers using either Snowflake or Synapse databases, please hold off upgrading to version2022.05-sp09(2022.5.643) until further notice. An issue has been identified during our automation tests where customers with type 2 attributes in their Snowflake or Synapse projects may suffer from data loss. This occurs specifically with ghost-referenced entries being updated during CDC. Our team is actively working on getting this addressed in version 2022.5-sp10. Until the official release is out, a fix has been made available and can be downloaded here. Please subscribe to this post for continued updates. Change log: May 2, 2023 - Original Post May 3, 2023 - Added Snowflake to the affected databases when connecting to Qlik Compose version 2022.05-sp09. May 9th, 2023- Added information about fix availability

Troy_Raney · 2023-04-27

Hi everyone, Want to stay a step ahead of important Qlik support issues? Then sign up for our monthly webinar series where you can get first-hand insights from Qlik experts.The Techspert Talks session from May looked at Qlik Cloud Best Practices. But wait, what is it exactly?Techspert Talks is a free webinar held on a monthly basis, where you can hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today. In this session we will cover: Loading on-premise data API reloads Managing Users and Apps Click on this link to see the presentation.

Troy_Raney · 2023-04-21

April 25th at 10:00 EST / 16:00 CET

Troy_Raney · 2023-04-04

Hi everyone, Want to stay a step ahead of important Qlik support issues? Then sign up for our monthly webinar series where you can get first-hand insights from Qlik experts. The Techspert Talks session from April looked at Using AutoML in Qlik Sense. But wait, what is it exactly?Techspert Talks is a free webinar held on a monthly basis, where you can hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today. In this session we will cover: How to get started Making API calls Using Predictive Analysis Click on this link to see the presentation

Troy_Raney · 2023-03-21

Don't miss our previous Q&A with Qlik! Hear from our panel of experts to help you get the most out of your Qlik experience. Qlik Sense Enterprise Monitoring and Observability Our experts held a Qlik Sense Enterprise Monitoring and Observability live webinar, answering all your questions about monitoring and tracking your Qlik Sense Enterprise multi-node deployment. They discussed setting up centralized metric collection and available useful tools. See the recording here! Qlik Global Support

Katie_Davis · 2023-03-20

For continuous improvement to our Qlik Cloud platform, planned maintenance has been scheduled for next week. The maintenance windows will occur per region, during nighttime hours. For Qlik Cloud tenants hosted in the Sydneyregion: Planned maintenance is scheduled to start March 27, 2023 at 23:00 AEDT and last approximately 2 hours. For Qlik Cloud tenants hosted in the Europe region: Planned maintenance is scheduled to start March 29, 2023 at 22:00 CET and last approximately 2 hours. For Qlik Cloud tenants hosted in the Americas region: Planned maintenance is scheduled to start March 30, 2023 at 02:00 EDT and last approximately 2 hours Please note tenants hosted in the Singapore region will not be affected during this maintenance period. During these maintenance windows, you may continue to access your Qlik Cloud Tenant. However, some functions within Qlik Cloud may be limited. Users may experience: Inability to open applications Loading errors for the Analytics hub Accessibility issues with newly created tenants Potential failed reloads Full access to Qlik Cloud will resume following the end of each region’s maintenance window. To track further updates during the scheduled Qlik Cloud Maintenance, please visit our Qlik Cloud Status page. Thank you for choosing Qlik! Qlik Global Support

Troy_Raney · 2023-03-08

Hi everyone, Want to stay a step ahead of important Qlik support issues? Then sign up for our monthly webinar series where you can get first-hand insights from Qlik experts.The Techspert Talks session from March looked at Monitoring and Observability in Qlik Sense on Windows. But wait, what is it exactly?Techspert Talks is a free webinar held on a monthly basis, where you can hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today. In this session we will cover: Monitoring multi-node activity Using centralized metric collection Demo of available tools Click on this link to see the presentation

Sonja_Bauernfeind · 2023-03-06

TheQlikRepustateconnector uses theRepustateAPI to fetch sentiment analytics for your textual data, such as tweets, messages, or comments. The Repustate connector also lets you classify blocks of text and label parts of speech. AsSprout Socialhas acquiredRepustatein early 2023, the Repustate products and services are being rebuilt into Sprout’s unified social media management suite. The Repustate services are retired after March 31,2023. Users will not have access past this date. The Qlik Sense Repustate Connector cannot be used to access Sprout analytics or insights, and the Qlik Repustate Connector will be deprecated. The connector will be removed: from Qlik Cloud in April 2023 and the standalone Qlik Web Connector release targeted for June 2023 There are no immediate plans to add a Qlik connector for Sprout social data.

Sonja_Bauernfeind · 2023-03-02

QlikView May 2022 users can now upgrade to Service Release 2 (SR2) by logging into Qlik Community with their Qlik Account and visiting ourdownloads siteto install the latest version. This upgrade includes: Changes to theMakeWeekDate() function Multiple resolved issues, such as a QlikView Ajax client XSS vulnerability patch, Qlik Cloud distribution fixes, and more! Check out all the product upgrade details (including a list of fixes) in ourRelease Notes. Thanks for choosing Qlik! Qlik Global Support P.S. use the below filters to find the latest QlikView Service Release on ourDownload's site!

Troy_Raney · 2023-03-01

Don't miss our previous Q&A with Qlik! Hear from our panel of experts to help you get the most out of your Qlik experience. Our experts held a New to Qlik Cloud live webinar, answering all your questions about navigating and better understanding how to get started using Qlik Cloud. See the recording here!

Katie_Davis · 2023-02-21

Business Glossary is now available as part of your existing Qlik Cloud Analytics subscription. This allows data steward to create and maintain a repository of business terms' definitions and descriptions. Qlik Business Glossary will: Ensure that everyone in the organization speaks the same language. Streamline data-based decisions. Simplify regulatory compliance. How to start using the feature: Business Glossary is available as part of your existing Qlik Cloud Analytics subscription, so you can start using it now! Assign the steward role to a user who will define and manage business terms. Create and configure a business glossary from your analytics space. Populate and organize your business glossary with terms and categories. Please note: It is also possible to import existing glossaries from an exported glossary or from a different system glossary such as Atlas or Atlan. Additional Resources: Discover more on our Product Innovation Blog post:Eliminate Data Misunderstandings with a Business G... - Qlik Community - 2038431 Demonstration Part 1: Demonstration Part 2:

Sonja_Bauernfeind · 2023-02-01

Are you looking to upgrade your older Qlik Sense Desktop installation but cannot find a recent patch for your version? Download the latest available release with the highest patch instead, which includes all the latest bug fixes for Qlik Sense Desktop. What changed? Beginning with its November 2022 release, the Qlik Sense Desktop no longer receives patches on previous versions. Only the highest available Initial Release continues to be updated.SeeQlik’s Release Management Policyfor details on what constitutes an Initial Release. Example: We have released Qlik Sense November 2022, which has received Patch 3. In our example, this is the latest available version for both the client-managed server install and the desktop client, as February 2023 has not yet been released. Qlik Sense August 2022 has received patch 6, but we only provide this patch for the client-managed server install. The last available Qlik SenseDesktop client patch for August 2022 ispatch 4and will remain so. No further patches are created for August. Do I need to upgrade my server installation? Generally speaking, no.The Qlik Sense Desktop client is backwards compatible for up to two years. For additional compatibility information, seeQlik Sense Desktop patch process and compatibility with on-premise installs and Qlik Cloud.

Katie_Davis · 2023-01-31

Troy_Raney · 2023-01-31

Hi everyone, Want to stay a step ahead of important Qlik support issues? Then sign up for our monthly webinar series where you can get first-hand insights from Qlik experts. The Techspert Talks session from February looked at Visualization Solutions for Qlik Sense. But wait, what is it exactly?Techspert Talks is a free webinar held on a monthly basis, where you can hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today. In this session we will cover: Discover different chart types Learn about new capabilities Visual Analytics best practices Click on this link to see the presentation.

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Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning.		Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement.
Error messages Task crashes Latency issues (due to errors or 1-1 mode) Performance degradation without config changes Specific questions Licensing requests Bug Report / Hotfixes Not functioning as designed or documented Software regression		Deployment Implementation Setting up new endpoints Performance Tuning Architecture design or optimization Automation Customization Environment Migration Health Check New functionality walkthrough Realtime upgrade assistance

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