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Official Support Articles
Search or browse our knowledge base to find answers to your questions. The content is curated and updated by our global Support team
Contact Qlik or Talend Support
Account or Product issues? Start a chat with Support for automated answers, troubleshooting in real-time with a live agent, or step-by-step case creation for further investigation.
Critical Issues
Production Down? Alert us of your high severity issue through our dedicated intake flow, where we’ll quickly assess and catalog your incident. Then, a Support Agent will be in contact within 30 minutes.
Manage Qlik or Talend Cases
Manage your active and prior cases here. This is where you can upload necessary documents, add key stakeholders from your organization, and work with a specialized engineer to address your issues.
Support Updates Blog
Read and subscribe to the Support Updates blog. Here you will learn about new service releases, end of product support and general support topics.
Q&A with Qlik
Formally known as Talk to Experts Tuesday, Q&A with Qlik is our newly rebranded live Q&A chat! Meet the Qlik Team and have your questions answered in real time.
Techspert Talks
Hear directly from Qlik Techsperts! Formally known as Support Techspert Thursday, Techspert Talks is a free webinar to facilitate knowledge sharing held on the 3rd Thursday of each month.
Qlik Fix
Qlik Fix is a series of short videos for Qlik customers and partners. It is intended to provide information so that you can solve problems quickly.
Qlik is aware that notifications to the Qlik Sense Client Managed mobile app and the Qlik Sense SaaS mobile app may not be working for mobile app users at this time.
Corrective action is underway. As an interim step, mobile app users are encouraged to update their notification settings to receive email notifications while the issue persists.
Qlik Sense Mobile Client Managed & SaaS
Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
For details on our terms and conditions, review the Qlik Support Policy.
Index:
We're happy to help! Here's a breakdown of resources for each type of need.
Support | Professional Services (*) | |
Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning. | Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement. | |
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(*) reach out to your Account Manager or Customer Success Manager
Your first line of support: https://community.qlik.com/
Looking for content? Type your question into our global search bar:
Leverage the enhanced and continuously updated Knowledge Base to find solutions to your questions and best practice guides. Bookmark this page for quick access!
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The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)
The Qlik Design Blog
The Design blog is all about product and Qlik solutions, such as scripting, data modelling, visual design, extensions, best practices, and more! (click)
The Product Innovation Blog
By reading the Product Innovation blog, you will learn about what's new across all of the products in our growing Qlik product portfolio. (click)
Q&A with Qlik
Live sessions with Qlik Experts in which we focus on your questions.
Techspert Talks
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.
Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.
Qlik Fix
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.
Suggest an idea, and influence the next generation of Qlik features!
Search & Submit Ideas
Ideation Guidelines
Get the full value of the community.
Register a Qlik ID:
Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
Log in to manage and track your active cases in the Case Portal. (click)
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
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