Observing Nprinting published tasks that normally take 1 to 2 minutes as not publishing or taking hours to run and never complete. There are no errors in the Nprinting logs. This is typically an indication that there is an issue with the Nprinting report template and this needs to b examined.
Environment
Resolution
Review all templates and remove all unwanted custom contents, either by deleting all non necessary rows and columns or copying the actual contents in a new sheet and resetting page settings for the template
Cause
- The root of the issue seems to be due to subsequent edits of the template where custom formatting was partially applied to columns. Those columns now have mixed styles that need to be applied when report is generated, despite not having any content at all - so they are essentially wasting resources. At least one case has impact in the Excel file itself, where the sheet totals around 28MB (uncompressed) in size in the template itself, mostly to track styles on empty cells
Internal Investigation ID
QB-5115
