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Qlik Sense Desktop hangs at "Initializing Add data"

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Sonja_Bauernfeind
Digital Support
Digital Support

Qlik Sense Desktop hangs at "Initializing Add data"

Last Update:

May 11, 2021 11:14:31 AM

Updated By:

Sonja_Bauernfeind

Created date:

Jul 6, 2017 8:50:59 AM

Opening the Add data wizard or dragging/droping a data file into Qlik Sense Desktop, the screen hangs and the following error is displayed:

Initializing Add data 

Initializing App Data.png

 

Resolution

 

  1. Make sure the user running Qlik Sense Desktop has full control to folder C:\Users\<username>\AppData\Local\Programs\Qlik\Sense\DataPrepService
  2. Run the matching installation file with admin privilege and repair the installation. You may need to download it from the Qlik download site again: https://demo.qlik.com/download/
  3. Internet Explorer limits the number of WebSockets. It may be necessary to increase them: Increase Maximum Number of Websocket per connections allowed for Internet Explorer (Cannot create co...

In some cases it was needed to uninstall and reinstall as below:

  1. Uninstall Qlik Sense Desktop from Control Panel / Uninstall programs
  2. Delete the program folders located in:
    C:\Users\<username>\AppData\Local\Programs\Qlik\Sense
    C:\Users\<username>\AppData\Local\Programs\Common Files\Qlik\Custom Data
  3. Install Qlik Sense Desktop by Signing on as an Administrator and doing a Right Click Run as Administrator
  4. Select the Custom Installation option when you get asked and
    - Install Qlik Sense Desktop to a Folder that all users have full rights access
    - Select the same Folder in the Next screen.
  5. Let the installation continue as normal
Labels (1)
Comments
Zubaran
Contributor
Contributor

Tried all of this many times. Installing file as admin on default patch, on C: main, on E: main.
Tried to run as admin, treid to repair, nothing works
Im tired on that program , if this is demo so heavily bugged so what about full version

Contributors
Version history
Last update:
‎2021-05-11 11:14 AM
Updated by: