Account problem

[naitoro]

@Sue_Macaluso  please let me know how can I fix my account (nicola.aitoro@allianz.it) in order to be able to access the downloads page. During the registration process I was not asked for a license number therefore my account is not fully configured. I need to be able to download updates for Qlik Sense, I purchased 5 licenses and need more. 

Please help, bot is not working, nobody is ever available, I tried to submit a case but no success I get errors in the form.

Best regards,

Nicola AItoro

[Vinay_B]

Hi @naitoro I had a quick check on your account and it seems to be set up correctly with download page access. If you are having any issues, try to check in the Incognito window of Google chrome or a different browser. It might just be a cache issue.

Let me know if you still face any issues. Thanks!

[naitoro]

Internal

Unfortunately the problem is still there. This is what I see in the download page. No reference to download setup for Qlik Sense update of May 2021. Please help.

[cid:image001.png@01D7BEB9.243CF1C0]

[Vinay_B]

I do not see the attachment. Can you share the error screen?

Thanks!

[Katie_Davis]

Hi @naitoro 

Apologies for the frustration, we are opening a customer support ticket on your behalf and they should be in touch within the business day. Please direct message @Vinay_B or myself if you need additional support!

Thanks,

Katie 

[Vinay_B · Accepted solution]

Hi @naitoro We have raised a case with customer support and the ticket number is 00008086. Someone from the team will reach out to you via phone or email to assist you further. 

Once your issue is resolved via support ticket, please mark this a "Accept as Solution" for our confirmation. Thanks!