Cannot Submit New Case - Form Error

[heehee]

I was trying to submit a new case using the form in Case Portal but it won't let me through and the form always ends up with this error. The bot is useless and I can't reach anyone. We have a Qlik Enterprise license and we're looking for support ASAP.

[Vinay_B]

Hi @heehee From the screenshot it looks like you have selected the incorrect option or any details. Another possibility is that you might not have required permission to raise a case. Please see the below article for steps on how to raise a case via community:

https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992

As you mentioned you are looking for urgent help, please call our support team for immediate assistance.

https://community.qlik.com/t5/Knowledge/How-to-contact-Qlik-Support/ta-p/1837529

If any issues, do send a direct message and I can connect you with the support team.

[heehee]

Hi, I'm sure that I filled up every required field, but I'm still getting an error from the form. See below: 

[Vinay_B]

I think there is an issue with your account. Our customer support team says that they have refreshed your profile and you would be able to create a case now. Can you try creating a case now and let me know how it goes?

If the issue still persists, I will connect you with the Customer support team who can assist on this.

[heehee]

Nope. I still can't submit a new case.

[Vinay_B]

I have notified our customer support team and someone will get in touch with you for further assistance.

Sorry for the inconvenience!

[heehee]

Thanks!

[Vinay_B]

@heehee I have confirmed with the customer support team that they have created the case  00008429 for the issue with raising a case with the support team. They have raised tech case 00008433  on your behalf for the Node ID offline issue.

Please confirm here once the issue is resolved so that I can take this one off my list. Feel free to contact me for further assistance and I am happy to help.

[heehee]

Awesome.

The issue is still ongoing btw. 

Thanks!

[Vinay_B · Accepted solution]

Hi @heehee I got an update from our customer support team that the issue with raising a case is resolved. Please let me know if I can cross this one off my list.

Thanks!