Cannot access to the Hub because I don't have the access code

[lblazfer3]

Hi all!

I was using a free trial until it expired. Then, I purchased a Qlik Sense Business - International licence and all was going great after purchasing the licence; however, now I am unable to login Qlik Sense Desktop and the following error pops up:

'Cannot access the selected control center because you have no access pass'

I checked the Qlik Management Console and there is the following warning (see image)

My question is how can I update my Qlik Cloud licence or susbscription in order to make the warning disappear and use the licence I purchased?

Thank you

[Vinay_B · Accepted solution]

Hi @lblazfer3 

Does this issue still occur? If yes, please raise a support ticket or contact via Live chat for us to investigate this issue.