Create Identity Provider

[DaniG]

Hello,

I'm trying to integrate a web application and implement authentication using the JWT according to this documentation:

https://qlik.dev/tutorials/create-signed-tokens-for-jwt-authorization

I'm trying to create the new Identity Provider in the Management Console, but I'm getting the following:

You are currently using Qlik for authentication

Your tenant is currently configured to use Qlik for authentication for all members. To enable single sign-on (SSO), please submit a case at support.qlik.com.

Please, help as I need to be able to see boards in a web application, without using any user login.

[Benoit_C · Accepted solution]

Hello @DaniG,

If you are using Qlik Sense Business you can only use Qlik Account. If it's Qlik Sense Enterprise SaaS then you have an option of choosing an existing identity provider (IdP) 

This article has some reference on "switching from Qlik Account to a corporate IdP configuration" https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/mc-switch-to-corpo...
 

Hope this helps, good luck.

Regards,

Benoit

[rubenmarin]

Hi, maybe your license has disables to use of an identity provider, so follow the message and submit a case. Some months ago I had to do that with a tenant that comes from a test license.

Btw, I checked and I only the options for Interactive, Machine-to-Machine and multi-cloud, no JWT, so maybe you also need to ask to enable the JWT option.

Or maybe it works now with the manual configuration: https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/mc-creating-idp.ht...

I haven't used the JWT yet.

[DaniG]

Hi guys,

Thank you for your replies. 

I'm a bit stacked with this stuff. I understand the documentation and now I'm trying to use the JWT feature, but still cannot create an Identity Provided. When I try to load the identity provider page, I just see a blank screen with the message I posted before:

You are currently using Qlik for authentication

Your tenant is currently configured to use Qlik for authentication for all members. To enable single sign-on (SSO), please submit a case at support.qlik.com.

So, I cannot do anything there. When I try to create a new support case, the page is not working. And the live chat is not helping. When I try to contact a live agent says no one is available.

How can I contact someone who can activate the identity provider stuff in my account?

Thank you in advance for your help. Appreciate it too much.

I've checked the documentation and tried to open a new support ticket, but it is not working.

[rubenmarin]

Hi, the email where you received the link to initiate the tenant should have access to support to open a case, can you check on this link?: https://community.qlik.com/t5/forums/postpage/board-id/@support