Issue with Maps in QlikSense desktop(Map not visible; Data points appear on grey area)

[#1]

Hi All, I have an issue with Maps in QlikSense desktop application. While the dots(data points) are visible, I am unable to view the map. The data points seem to be plotted on a grey area. Below is the image for reference purpose(blue circle). Kindly help me in the same.

[MK9885]

Check your Show and Map Service is ON.

Also check the Latitude and Longitude correctly mapped to the location,

You would need

GeoMakePoint(Latitude,Longitude) as GeoKey, <<< write this in Script Editor and use GeoKey as Points Layer. (if you've not already done it).

you can also add your own maps provided by Qlik Sense.

Creating a map ‒ Qlik Sense

Switch off Map Service and use any of the links in URL

http://tile.openstreetmap.org/${z}/${x}/${y}.png

http://a.tile.opencyclemap.org/cycle/${z}/${x}/${y}.png

http://b.tile.opencyclemap.org/cycle/${z}/${x}/${y}.png

http://c.tile.opencyclemap.org/cycle/${z}/${x}/${y}.png

[shraddha_g]

for the background to work is internet is working?

[#4]

I have found that using Desktop at a client (external) with a Firewall can sometimes cause issues.   Does anyone know if this is a port issue?  Is there any way to change this?