Qlik sense license allocation issue

[MANIDK]

Hi,

When I allocate the Qlik Sense license to the new user, the existing logged-in users are disconnected automatically.

Could you give me advice on how to allocate the license without affecting logged users?

[AnaSilva]

Hi Manidk,

I don't see how these two events are related. Have you checked the repository logs for any insights on what could be happening?

[Ray_Strother]

Hello ,

1. That is strange behavior.
2. Confirm you have available licenses.
3. Review the links below and confirm things are configured correctly.
4. If things still aren't working , open a support case.

article links:

Qlik Sense Enterprise

1. Managing licenses


https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...


2. Creating a license rule

https://help.qlik.com/en-US/sense-admin/May2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployA...


Qlik Cloud

1. Assigning user entitlements

https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Admin/SaaS-user-allocati...

[MANIDK]

Hi @Ray_Strother,

Yes, we have a license available.

The issue mainly occurs when I add a new user in Qlik Sense. At the time, all users will be disconnected automatically.